Exam Questions and Answers for CSA Study Guide Questions and Answers!
ServiceNow Certified System Administrator Certification Sample Questions and Practice Exam
Read the ServiceNow CSA Exam Requirements below
To pass this exam, candidates must have completed the ServiceNow Fundamentals course and have at least six months of practical experience with ServiceNow.
Industry experience with database and system administration concepts is also helpful, as is knowledge of IT help desk processes and workflows related to incidents, problems, and changes.
Applicants can take a three-day ServiceNow Basics training course or the ServiceNow Basics training course offered at Now Learning.
ServiceNow System Administrator Certification Exam
ServiceNow System Administrator Certification Proves Successful the candidate has the essential skills and knowledge to contribute to the configuration, implementation, and maintenance of the ServiceNow system. Passing this System Administrator Certification exam also sets a set of experiences necessary to continue on ServiceNow certification paths. It is a prerequisite for Of course. The exam consists of approximately (60) questions. For every question from exam, there are several possible answers. The person who takes the tests. answer the options and select the correct answer to the question. After completing and submitting the exam, you will immediately get a positive or negative result. calculated and shown to the candidate.
NEW QUESTION 84
What is a schema map?
- A. A schema map enables administrators to define records from specific tables as trouble sources for Configuration Items
- B. A schema map graphically organizes the visual task boards for the CMDB
- C. A schema map graphically displays the Configuration Items that support a business service
- D. A schema map displays the details of tables and their relationships in a visual manner, allowing administrators to view and easily access different parts of the database schema
Answer: D
NEW QUESTION 85
Which core table in the ServiceNow platform provides a series of standard fields used on each of the tables that extend it, such as the Incident [incident] and Problem [problem] tables?
- A. Service [service]
- B. Task [task]
- C. Assignment [assignment]
- D. Workflow [workflow]
Answer: B
NEW QUESTION 86
Which application is used to change the number format per table?
- A. Table Maintenance
- B. Number Maintenance
- C. Record Maintenance
- D. System Maintenance
Answer: B
NEW QUESTION 87
What is the Import Set Table?
- A. A repository for Update Set information
- B. A table where data will be placed, post-transformation
- C. A table that determines relationships
- D. A staging area for imported records
Answer: D
NEW QUESTION 88
What refers to an application or system that accesses a remote service or another computer system, known as a server?
- A. Server
- B. Policies
- C. Script
- D. Client
Answer: D
NEW QUESTION 89
Which of the following allows a user to edit field values in a list without opening the form?
- A. List Editor
- B. Edit Menu
- C. Form Designer
- D. Data Editor
Answer: A
NEW QUESTION 90
What are the three permission requirements that must evaluate to true for an access control rule to apply?
Choose 3 answers
- A. table.none
- B. table.
- C. table."
- D. Script
- E. Roles
- F. Conditions
Answer: C,D,E
NEW QUESTION 91
Which of the following concepts are associated with the ServiceNow CMDB? (Choose four.)
- A. User Permissions
- B. Tables and Fields
- C. A Database
- D. The Dependency View
- E. Service Processes
Answer: B,C,D,E
NEW QUESTION 92
ServiceNow is a single-instance, multiple tenant architecture?
- A. False
- B. True
Answer: A
NEW QUESTION 93
What is an Event in ServiceNow?
- A. An Event is an indication to the ServiceNow processes that something has occurred
- B. An Event is an indicator that a Priority 1 (P1) Incident has been logged
- C. An Event is a recognized, scheduled occurrence of a process
- D. An Event is a trigger that has a direct response in the platform
Answer: A
NEW QUESTION 94
Which of the following is used to initiate a flow?
- A. A spoke
- B. A Trigger
- C. An Event
- D. Core Action
Answer: B
NEW QUESTION 95
There are _____ common types of Interfaces (Numeric Value)
6: There are six common types of interfaces
- A. Maps: Display ServiceNow data graphically on a Google map
- B. Homepage: Consists of navigational elements, functional controls, and platform information.
- C. List: Display records from a data table, as well as allow you to edit the record information using the List
Editor functionally. - D. Dashboard: Enable you to display multiple performance analytics, reporting and other widgets on a
single screen. - E. Timelines: Used to track tasks or projects
- F. Form: Data is entered into ServiceNow through forms
Answer: F
NEW QUESTION 96
Which fields can be configured in reporting to perform arithmetic, coalesce, concatenation, and length?
- A. Function fields
- B. Sourcing fields
- C. Calculation fields
- D. Computational fields
Answer: A
NEW QUESTION 97
Access Control rules may be defined with which of the following permission requirements? (Choose three.)
- A. User Criteria
- B. Scripts
- C. Conditional Expressions
- D. Roles
- E. Assignment Rules
- F. Groups
Answer: B,C,D
Explanation:
Explanation/Reference:
NEW QUESTION 98
The ServiceNow Virtual Agent provides assistance within a messaging interface. Which capability allows end users to configure virtual Agent to intercept and help resolve submitted incidents?
- A. Incident Auto-Resolution
- B. Web Intelligence
- C. Ticket Resolver
- D. Virtual Agent Helper
Answer: A
NEW QUESTION 99
What is a way that you can mark a knowledge article for review?
- A. Review
- B. Bookmark
- C. Flag article
- D. On Hold
Answer: C
NEW QUESTION 100
Business Rules are used to enforce mandatory data on a form.
- A. False
- B. True
Answer: A
NEW QUESTION 101
What are the 5 provided Roles by ServiceNow?
- A. Specialized Administrator: Specialized administrator roles manage specific functions or applications, such as Assignment Rules, Knowledge base, reports, or web services
- B. System Administrator: The admin role provides access to all platform features, applications, functions and data.
- C. Approver: Users with the Approver user role can perform all requester actions and may view or modify approval records directed to the approver
- D. Fulfiller: Users with the ITIL role may fulfill ITIL activities associated with the ITIL workflow, including Incident and Change management.
- E. Requester: Also known as Employee Self Service (ESS) users, these users have no roles but can submit and manage their own requests, access public pages, etc.
Answer: A,B,C,D,E
NEW QUESTION 102
Which one of the following statements is true?
- A. When an incident form is saved, the Work Notes field text is overwritten each time work is logged against the incident
- B. When an incident form is saved, the impact field is calculated by adding the Prion:, and Urgency values
- C. When an Incident form is saved, the Additional Comments field text is cleared and recorded to the Work Notes section
- D. When an incident form is saved, all the Work Notes field text is recorded to the Activity Log field
Answer: C
NEW QUESTION 103
Which of the following statement describes the purpose of an Order Guide?
- A. Order Guides take the user directly to the checkout without prompting for information
- B. Order Guides restrict the number of items in an order to only one item per request
- C. Order Guide provide the ability to order multiple, related items as one request
- D. Order Guide provide a list of guidelines for Administrators on how to set up item variables
Answer: C
NEW QUESTION 104
ServiceNow uses what term to describe all the data saved within a particular form?
- A. Fields
- B. Record
- C. Form
- D. Lists
Answer: B
NEW QUESTION 105
Which plugin needs to be activated in order to translate the content of a catalog item to multiple languages?
- A. Localization Framework plugin
(com.glide.localization_framework) - B. Language Al Framework plugin (com .g I id e. language.ai _framework)
- C. Translation Framework plugin (com.glide.translation_framework)
- D. Multiple Language Framework plugin (com.glide.multiple.language_framework)
Answer: A
NEW QUESTION 106
When working on a form, what is the difference between Insert and Update operations?
- A. Insert saves changes and remains on the form, Update saves changes and exits the form
- B. Insert saves changes and exits the form, Update saves changes and remains on the form
- C. Insert creates a new record and Update saves changes, both remain on the form
- D. Insert creates a new record and Update saves changes, both exit the form
Answer: A
NEW QUESTION 107
What are the main UI component(s) of the ServiceNow Platform?
- A. Application Navigator
- B. Application Frame
- C. Banner Navigator
- D. Content Menu
- E. Content Frame
- F. Banner Frame
Answer: A,E,F
NEW QUESTION 108
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