Read the ServiceNow CSA Exam Requirements below
Applicants can take a three-day ServiceNow Basics training course or the ServiceNow Basics training course offered at Now Learning.
Industry experience with database and system administration concepts is also helpful, as is knowledge of IT help desk processes and workflows related to incidents, problems, and changes.
To pass this exam, candidates must have completed the ServiceNow Fundamentals course and have at least six months of practical experience with ServiceNow.
Career Prospects
After getting certified, you can gain a competitive edge over your peers, industry recognition, increased customer satisfaction, greater performance at your current place of work, as well as vast opportunities for career and salary growth. The ServiceNow Certified System Administrator exam majorly prepares the professionals for the role of a System Administrator. Their duties as such a specialist will include designing, developing, building, configuring applications as well as providing support to the software end-users. You will also be responsible for administrating software workflows, implementing new systems or add-ons, helping with problem resolution, and testing systems for efficiency. The ServiceNow Administrators closely cooperate with other IT specialists to guarantee the uniform implementation of workflow solutions within the network. According to ZipRecruiter.com, the average annual salary for a System Administrator amounts to $110,150 per annum.
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ServiceNow CSA Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: High Availability Pair State Management | - Device trust verification
|
| Topic 2: Authentication & System Service Configuration | - Local and remote authentication methods
|
| Topic 3: UCS Archive Creation, Management & Restoration | |
| Topic 4: Device Upgrade Eligibility Assessment | |
| Topic 5: Configuration Synchronization (Config Sync) | - Config sync status verification
|
| Topic 6: Log File Utilization for Event & Hardware Troubleshooting | - Log message severity and event interpretation - Key BIG-IP log file identification
|
| Topic 7: Management Connectivity & Device Status Identification | - System status monitoring via GUI and TMSH
|
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