ADM-201 Exam Questions - Real & Updated Questions PDF
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Domain 6: Support & Service Applications (13%)
This topic area checks the learners’ skills in explaining the case management capabilities (including case comments, case processes, and case settings); identifying how to automate case management depending on a scenario (including auto-response, case assignment, escalation, email-to-case, web-to-case, case teams); explaining the Salesforce Knowledge capacities; explaining the Salesforce Communities capacities.
NEW QUESTION 36
What would prevent a user from including fields when running a report?
- A. None of the above
- B. Page layouts only
- C. Field-level security only
- D. Field-level security & page layouts
Answer: C
NEW QUESTION 37
Custom Summary Formulas can run calculations on custom formula fields.
- A. True
- B. False
Answer: A
Explanation:
Section: Volume F
NEW QUESTION 38
A sales user wants to have edit access to opportunity but should not be able to import leads and should also be able delete accounts. Is it possible?
- A. Yes(customize a custom profile)
- B. No (as importing leads cannot be disabled)
- C. Yes (customize a standard profile)
- D. No (accounts can never be deleted)
Answer: C
NEW QUESTION 39
Universal Containers (UC) has a Web-to-Case form on its Lightning Customer Community. UC wants to separate Cases into the following product categories: Corrugated Paper, Plastic, Fiberboard, and Metal.
UC has added a picklist field to store this data.
How can the Case be automatically placed in the correct queue upon submission?
- A. Create an Escalation Rule entry for each picklist value and set to zero minutes.
- B. Create Record Types for each picklist value and assign to each product team's profile.
- C. Create Assignment Rules based on the picklist values to move Cases to a Queue.
- D. Create Record Types for each picklist value and a Business Process to move each Case to the correct Queue.
Answer: C
Explanation:
Section: Volume K
NEW QUESTION 40
CORRECT TEXT
Which fields cannot be followed in Chatter?
Answer:
Explanation:
Auto
-number, formula, and roll-up summary fields Encrypted and read-only system fields The Expected Revenue field on opportunities
NEW QUESTION 41
A Profile is a collection of settings and permissions that determine what the user can do with records they have access to and how they view those records.
- A. True
- B. False
Answer: A
NEW QUESTION 42
The system administrator has created a new custom object and application. This individual now needs to populate the new object with 1000 records, which are formatted in a CSV file. The Import Wizard (Data Management --> Import Custom Objects) is appropriate for this task.
- A. True
- B. False
Answer: A
NEW QUESTION 43
API's are not available for use in which Salesforce.com edition?
- A. Professional edition
- B. Developer Edition
- C. Unlimited edition
- D. Enterprise Edition
Answer: A
NEW QUESTION 44
Before creating record types for Leads, Opportunities, Cases or Solutions, you need to create what?
- A. Business processes
Answer: A
NEW QUESTION 45
An administrator at Northern Trail Outfitters is unable to add a new user in Salesforce.
What could cause this issue?
- A. The username is already in use.
- B. The username is not a corporate email address.
- C. The username is a fake email address.
- D. The username is less than 80 characters.
Answer: A
NEW QUESTION 46
What are the three core building blocks of Security and Access in Salesforce?
- A. Role Hierarchy
- B. Sharing
- C. Organization-wide Defaults
- D. Chatter Groups
- E. Profile Restriction
- F. Profiles
Answer: A,B,C
NEW QUESTION 47
Select which is Not Applicable. What does a Page Layout control Select the choice which in NOT applicable
- A. Rollup summary
- B. How detail and edit pages are organized
- C. Which fields, related lists, and Custom Links a users sees
- D. Field properties – visible, read-only and required
- E. Page section customizations
Answer: A
NEW QUESTION 48
What ar% three characteristics of a master-detail relationship?
Choose 3 answers
- A. Permissions for the detail record are set independently of the master.
- B. Roll-up summaries are supported in master-detail relationships.
- C. The owner Meld on the detail records is the owner of the master record.
- D. Each object can have up to five master-detail relationships.
- E. The master object can be a standard or custom object.
Answer: A,B,E
NEW QUESTION 49
When using advanced currency management, can a past exchange rate be changes?
- A. No
- B. Yes
Answer: B
NEW QUESTION 50
An administrator at Universal Containers needs an automated way to delete records based on field values.
What automated solution should the administrator use?
- A. Flow Builder
- B. Automation Studio
- C. Workflow
- D. Process Builder
Answer: A
NEW QUESTION 51
If a Report is run which returns 20,000 records then:
- A. Report Fails and an error is reported
- B. 10 Reports each having 2K records are created
- C. All 20K records are displayed in the UI
- D. First 2K records are displayed in the UI
Answer: D
NEW QUESTION 52
Cloud Kicks (CK) is partnering with a used shoe store and second-hand bicycle emporium. CK has an automated business process it wants to run once a week to count the number of open cases related to an account.
How should the administrator recommend automating this business process?
- A. Configure a scheduled flow in flow Builder.
- B. Use a process to update the account when it is edited
- C. Create a workflow rule with an outbound message.
- D. Set up a scheduled process in Process Builder.
Answer: A
NEW QUESTION 53
Which currency is used as the basis for all currency conversion rates when the multiple currencies feature is enabled? Multiple Books
- A. Corporate currency
- B. Record currency
- C. Personal currency
- D. Active currency
Answer: A
NEW QUESTION 54
Sales Managers want to capture an additional email address for Contact records.
Which field property will ensure the proper format?
- A. Validation Rule
- B. Field-level Security
- C. Data Type
- D. Default Value
Answer: C
Explanation:
Section: Volume J
NEW QUESTION 55
The support team has asked the System Administrator to automate the notification of a customer's support plan ending - they would like for the Customer Support Rep to receive an email 30 days before the Support Plan Expires (Support Plan Expiration Date is on the Account record). What will the system administrator do?
- A. This cannot be done
- B. Create an Apex trigger to fire 30 days before Support Plan Expiration Date and use an email action to notify the assigned Support Rep
- C. Create a workflow rule with a time-based trigger to fire 30 days before the Support Plan Expiration Date and use an email action to notify the assigned Support Rep
- D. Create a workflow rule with an immediate action to email the Support rep but with a due date of 30 days before the Support Expiration Date
Answer: C
Explanation:
Section: Volume A
NEW QUESTION 56
Ursa Major Solar has an opportunity record with a close date of November 15, which fulfills the criteria of a time-dependent workflow rule. The time-dependent action is scheduled for November 8.
The opportunity is edited before November 8, however, and no longer meets the criteria.
What happens to the time-dependent action?
- A. It is put on hold.
- B. It is automatically removed from the queue.
- C. It will execute on November 15.
- D. It will execute on November 8.
Answer: B
Explanation:
Section: Volume K
NEW QUESTION 57
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