2024 Salesforce-Loyalty-Management Premium Files Test pdf - Free Dumps Collection
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NEW QUESTION # 20
In which two scenarios should an Administrator use member engagement attributes?
- A. Member buys apparel online and gets 400 bonus points if the member belongs to Gold Tier only.
- B. Member attends three trainings between March 1st and April 30th to get 200 bonus points.
- C. Member enrolls in "welcome aboard" promotion for free surprise gift every quarter.
- D. Member is eligible for 'Bonus days" if the member constantly speeds more than $500 each month for a year.
Answer: B,D
NEW QUESTION # 21
A company has new accrual and redemption partner that they wish to add to its Loyalty program as part of a strategic business partnership.
Once the Administrator selects the loyalty program, which steps should the Administrator take to add new partner to the program?
- A. Enter the partner contact name > Associate to a partner Contact Name > Set program type to 'Both' (Accrual and Redemption)
- B. Enter the program partner name > Associate to an account> Set program partner type to 'Both' (Accrual and Redemption)
- C. Enter the program partner name > Associate to a Partner Contact Name > Set program partner type to
'Both' (Accrual and Redemption) - D. Chose relevant account name to Associate to the program > Set program partner type to 'Both' (Accrual and Redemption)
Answer: B
NEW QUESTION # 22
What are the three required steps in settings up Loyalty promotion with Salesforce CDP and Marketing Cloud?
- A. Enable Service Connector for Promotion Escalations.
- B. Enable Connector Settings on all the Loyalty Objects
- C. Send Loyalty Promotion Segments to marketing Cloud
- D. Activating and Publishing the Segment
- E. Automatically Add a New Individual Relationship
Answer: B,D,E
NEW QUESTION # 23
A Loyalty Management Consultant recently created a new analytics app, but users cannot access the app.
Which two statement correctly describes hot to grant proper access on the user detail page?
- A. Assign access by checking CRM analytics plus user
- B. Assign user access to the analytics for Loyalty role.
- C. Assign user access to permission sets for analytics for Loyalty.
- D. Assign the user the analytics profile for analytics for Loyalty.
Answer: C,D
NEW QUESTION # 24
Cloud kicks wants to identify specific tier members to be used for a journey within Marketing Cloud. The company wants to encourage Loyalty Tier B customers to become Loyalty Tier A customers.
What objects must be synchronized into Marketing Cloud to achieve the segmentation for this audience.
- A. Voucher Definition, products, and Loyalty Member Tier
- B. Contact, Account, and Opportunity
- C. Contact, Member Rewards Tier, and Loyalty Member Tier and Campaign
- D. Contact Loyalty Program Member, and Loyalty Member Tier
Answer: D
NEW QUESTION # 25
In order to view the information pertaining to a member's recent transactions and manual adjustments on the Contact record, what are the two suggestions that an IT Administrator should propose to the Member Services team? Select two
- A. Incorporate the 'Member Summary Embedded Dashboard' on the Contact record
- B. Incorporate the Member Service Manager Home Dashboard on the Contact record
- C. Incorporate the 'View Member Profile' component on the Contact record
- D. Incorporate the 'Transaction Journals' related list on the Contact record
Answer: A,C
NEW QUESTION # 26
A Loyalty member has achieved enough points for Gold tier status; however, the member reports some benefits are missing.
What should the Administrator do to troubleshoot and correct the error?
- A. Confirm the member is assign to the correct tier and that tier has benefits
- B. Confirm the program and member are in an active status
- C. Issue a promotion to the member of the mission benefits
- D. Adjust points on the member record to trigger member benefits actions
Answer: A
NEW QUESTION # 27
A company has recently rolled out a Loyalty Program in the production environment in the Monitor Workflow Services from Setup, the System Administrator noticed that all the Loyalty automations that have Data Processing Engine actions are failing, but the rest of the loyalty automations are working correctly.
What is the root cause of this?
- A. The Default Workflow User is missing the CLAAnalytics Base User permission set license
- B. The Default Workflow User is missing the Data Pipelines Base User permission set license
- C. The Default Workflow User is missing the Loyalty Management permission set license
- D. The Default Workflow User is missing the CLAAnalytics Base User permission set license
Answer: D
NEW QUESTION # 28
What are the three essential steps to establish a Loyalty promotion with Salesforce CDP and Marketing Cloud?
Select three
- A. Transmit Loyalty Promotion Segments to Marketing Cloud
- B. Enable Connector Settings on all the Loyalty Objects
- C. Automatically Generate a New Individual Relationship
- D. Activate and Publish the Segment
- E. Enable Service Connector for Promotion Escalations.
Answer: C,D,E
NEW QUESTION # 29
Which two features below are supported in the reference integration between Loyalty and Commerce Cloud?
- A. Loyalty member enrollment
- B. Loyalty membership merge
- C. Loyalty member profile
- D. Resetting tier points
Answer: A,C
NEW QUESTION # 30
Which Loyalty Management Key Component should be used to quickly aggregate a high volume of data across many Loyalty Management objects?
- A. Quick Actions
- B. Data Processing Engine
- C. Batch Management
- D. Decision Table
Answer: B
NEW QUESTION # 31
A Marketing Manager is trying to find a dashboard that shows a reward programs progress but does not see any reports or dashboards with this information.
What does an Administrator need to do to present Loyalty Program data to the Marketing Manager?
- A. Create a permission set to run reports and assign it to marketing users.
- B. Modify the Marketing user profile to include permission to run reports.
- C. Search Salesforce AppExchange for Loyalty Analytics apps.
- D. Enable CRM Analytics and create a Loyalty app.
Answer: D
NEW QUESTION # 32
A large retail company wants to award its customers 500 points when they join the Loyalty Program.
Which two configuration tasks below will be required to enable this type of award?
- A. Create a Benefit that adds 500 points when the new member reaches the Top Platinum Level tier.
- B. Create a Transaction Journal with an Activity type of ''Enrollment'' that needs to be created when the customer signs up to join the Loyalty Program.
- C. Create a Process rule that awards 500 points when the Activity Type ='Enrollment''.
- D. Create a Loyalty Partner and associate one of the Partner's products that must be purchased to award the
500 points.
Answer: B,C
NEW QUESTION # 33
Northern Trail Outfitters wants to show member information in its member portal hosted outside of Salesforce.
What is a prerequisite for using Loyalty APIs to fetch the member information?
- A. Create customer integration code
- B. Create custom objects in Loyalty
- C. Create a Connected App in Platform
- D. Create Data Processing jobs
Answer: A
NEW QUESTION # 34
An upset customer calls Universal Containers about the free t-shirt they were supposed to receive when enrolling in its program. The support agent verifies that the t-shirt is out of stock and decides to compensate the customer with a 50% discount valid for one year.
What should the agent do to ensure the customer receives the 50% discount?
- A. Assign a voucher definition from the customer's Loyalty Program Member.
- B. Use Issue voucher from the Loyalty Program Member page.
- C. Activate the voucher assignment batch.
- D. Use the "issue Voucher" flow template.
Answer: B
NEW QUESTION # 35
A Loyalty Management Consultant recently created a new analytics app, but users cannot access the app.
Which two statement correctly describes how to grant proper access on the user details page
- A. Assign user access to the analytics for Loyalty role.
- B. Assign user access to permission sets for analytics for Loyalty.
- C. Assign access by checking CRM Analytics plus user
- D. Assign the user the analytics profile for analytics for Loyalty.
Answer: B
NEW QUESTION # 36
A Loyalty Program Manager has proposed a new promotion with the following redemption requirements on their non-qualifying points for the two respective tiers.
* for Gold-tier members, a single non-qualifying point is equal to $2 if the total purchase value is $200 or more.
* for Gold-tier members, a single non-qualifying point is equal to $1 if the total purchase value is less than $200.
* for Gold-tier members, a single non-qualifying point is equal to $1, irrespective of the total value of the purchase.
Considering the above requirements, which three redemption rule options should be selected for the proposed promotion?
- A. "Blue" tier member with any transaction amount, then "Outcome": non-qualifying point deduction = transaction amount.
- B. "Gold" tier member with the transaction amount is >= $200, then "Outcome": tier-qualifying multiplier =2
- C. "Blue" tier member with any transaction amount is <= $200, then "Outcome"; non-qualifying point deduction = transaction amount.
- D. "Gold" tier member with the transaction amount is >= $200, then "Outcome": non-qualifying point deduction = transaction amount / 2.
- E. "Gold" tier member with the transaction amount is >= $200, then "Outcome": non-qualifying point deduction = transaction amount.
Answer: A,D,E
NEW QUESTION # 37
While designing an experiential Loyalty Program, what are the two recommended objects to be used as a best practice to track what type of activity the member has with the program?
- A. Loyalty Ledger & Transaction Journal
- B. Loyalty Member Currency & Transaction Journal
- C. transaction Journal Type & Transaction Journal Subtype
- D. Journal Type & Journal Subtype
Answer: D
NEW QUESTION # 38
A Consultant will need to create a new voucher definition for a new voucher, wherever the new voucher has the requirements.
A total of two vouchers will be issued to the member.
The first voucher has a face value of $100, and the second voucher has a face value of $200.
Both vouchers must be used within three months after the first voucher's disbursement date.
The first voucher will be issued to the members over a period of a month.
Which voucher definition settings will fulfill the new voucher's requirements?
- A. Type: Fixed valued, Expiration Type: Period, Expiration Period: 3, expiration Period Unit Month, Face Value: $300, Partial Redeemable: Unchecked
- B. Type: Fixed valued, Expiration Type: Period, Expiration Period: 3, expiration Period Unit Month, Face Value: $300, Partial Redeemable: UnChecked
- C. Type: Fixed valued, Expiration Type: Period, Expiration Period: 90, expiration Period Unit Month, Face Value: $300, Partial Redeemable: Checked
- D. Type: Fixed valued, Expiration Type: Period, Expiration Period: 3, expiration Period Unit Month, Face Value: $300, Partial Redeemable: Checked
Answer: A
NEW QUESTION # 39
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