HP HP2-N49 : Selling HP Business Service Management Solutions

HP2-N49 pass collection

Exam Code: HP2-N49

Exam Name: Selling HP Business Service Management Solutions

Updated: Sep 28, 2026

Q & A: 50 Questions and Answers

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HP HP2-N49 Exam Syllabus Topics:

SectionObjectives
Sales and Customer Engagement Skills- Consultative selling methodology
  • 1. Value-based selling techniques
    • 2. Discovery of business requirements
      - Competitive positioning
      • 1. Handling objections in enterprise sales
        • 2. Differentiating HP BSM solutions
          HP Business Service Management Solutions Overview- HP Business Service Management (BSM) value proposition
          • 1. IT service monitoring concepts
            • 2. Business-aligned IT management
              - HP BSM solution positioning and sales approach
              • 1. Customer pain points identification
                • 2. Solution mapping to business outcomes
                  HP Software and IT Management Portfolio- Integration with enterprise IT environments
                  • 1. Hybrid IT environments
                    • 2. Cloud and on-prem integration concepts
                      - HP IT Service Management solutions
                      • 1. Incident and performance management
                        • 2. Service monitoring and analytics

                          HP Selling HP Business Service Management Solutions Sample Questions:

                          Question #1

                          Which definition most accurately describes the Operations Bridge IT process improvement known as "Team"?

                          • A. understanding the relationship between customer IT management personas
                          • B. co-operative working across diverse customer IT management groups
                          • C. enhancing the HP sales and customer IT management relationship
                          • D. HP Sales and Pre-Sales working together to close a deal
                          Reveal Solution  Discussion  0

                          Correct Answer: A  🗳️

                          Question #2

                          HOTSPOT
                          Match the relevant persona with the responsibility or interest relating to HP APM.

                          Reveal Solution  Discussion  0

                          Correct Answer:

                          Question #3

                          What do executive level buyers expect from salespeople when seeking a solution for their business issues?

                          • A. that they can provide customer case studies for ideas to address the business issues
                          • B. that they can clearly show they understand the business issues and can clearly articulate how to resolve them
                          • C. that they can provide a short and detailed demonstration that clearly shows how to address the business issues
                          • D. that they can whiteboard the specific solution that will address the specific business issues
                          Reveal Solution  Discussion  0

                          Correct Answer: B  🗳️

                          Question #4

                          Which primary IT process improvements are addressed by HP Operations Analytics for issues facing IT management? (Select three.)

                          • A. triage process improvements
                          • B. enhancing the ability of IT to support business operations
                          • C. aligning the activities of IT with the strategic goals of the business
                          • D. consolidating operations monitoring into a "single pane of glass"
                          • E. performing real-time modeling of the IT infrastructure
                          • F. service ticket automation
                          Reveal Solution  Discussion  0

                          Correct Answer: C,D,E  🗳️

                          Question #5

                          With which persona should a salesperson discuss Operations Analytics relating to the "event volume up 300 percent in the past five years and the growing IT complexity up 30 percent year over year" pain point?

                          • A. director of service management
                          • B. director of mobile applications
                          • C. director of application quality
                          • D. director of security
                          Reveal Solution  Discussion  0

                          Correct Answer: A  🗳️

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