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HP HP2-N49 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Sales and Customer Engagement Skills | - Consultative selling methodology
|
| HP Business Service Management Solutions Overview | - HP Business Service Management (BSM) value proposition
|
| HP Software and IT Management Portfolio | - Integration with enterprise IT environments
|
HP Selling HP Business Service Management Solutions Sample Questions:
Which definition most accurately describes the Operations Bridge IT process improvement known as "Team"?
- A. understanding the relationship between customer IT management personas
- B. co-operative working across diverse customer IT management groups
- C. enhancing the HP sales and customer IT management relationship
- D. HP Sales and Pre-Sales working together to close a deal
Correct Answer: A 🗳️
HOTSPOT
Match the relevant persona with the responsibility or interest relating to HP APM.
Correct Answer:

What do executive level buyers expect from salespeople when seeking a solution for their business issues?
- A. that they can provide customer case studies for ideas to address the business issues
- B. that they can clearly show they understand the business issues and can clearly articulate how to resolve them
- C. that they can provide a short and detailed demonstration that clearly shows how to address the business issues
- D. that they can whiteboard the specific solution that will address the specific business issues
Correct Answer: B 🗳️
Which primary IT process improvements are addressed by HP Operations Analytics for issues facing IT management? (Select three.)
- A. triage process improvements
- B. enhancing the ability of IT to support business operations
- C. aligning the activities of IT with the strategic goals of the business
- D. consolidating operations monitoring into a "single pane of glass"
- E. performing real-time modeling of the IT infrastructure
- F. service ticket automation
Correct Answer: C,D,E 🗳️
With which persona should a salesperson discuss Operations Analytics relating to the "event volume up 300 percent in the past five years and the growing IT complexity up 30 percent year over year" pain point?
- A. director of service management
- B. director of mobile applications
- C. director of application quality
- D. director of security
Correct Answer: A 🗳️






