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Exam Questions for C-C4H510-04 Updated Versions With Test Engine
NEW QUESTION 30
Which item can be assigned to organizational structures, team assignments, and workflow rules?
- A. Employee
- B. Service agent
- C. Business user
- D. Business role
Answer: C
NEW QUESTION 31
Which fields can be determined by using Service Level Agreements? Note: There are 2 correct answers to this question.
- A. Status
- B. Service category
- C. Ticket due date
- D. Service level of incoming tickets
Answer: A,B
NEW QUESTION 32
You plan a product recall with the help of automatically generated tickets. Which tool do you use?
- A. Realignment runs
- B. Activity planner
- C. Ticket routing rules
- D. Maintenance plan
Answer: D
NEW QUESTION 33
Which of the following actions are necessary to successfully use installed bases in service tickets? Note: There are 2 correct answers to this question.
- A. Address mismatches must be corrected first.
- B. At least one service object needs to be assigned.
- C. A service contract is active.
- D. A customer needs to be assigned.
Answer: B,D
NEW QUESTION 34
What does the system automatically generate when you create a new employee in SAP Service Cloud?
- A. Organizational unit
- B. Service agent
- C. Business user
- D. Workflow rule
Answer: C
NEW QUESTION 35
The status of a ticket needs to be escalated. Which tool can be used to achieve this? Note: There are 2 correct Answers to this question.
- A. Workflow rule
- B. Resource scheduler
- C. Feature action within tickets
- D. Maintenance plan
Answer: A,C
NEW QUESTION 36
Which tool do you use to determine a service ticket processing team, based on conditions?
- A. Data Workbench
- B. Ticket routing rule
- C. SLA determination
- D. Delegation rules
Answer: B
NEW QUESTION 37
Which objects are required to create a service ticket? Note: There are 2 correct answers to this question.
- A. Service request
- B. Contracts
- C. Customer
- D. Maintenance plan
Answer: B,C
NEW QUESTION 38
Which types of work distribution are possible for routing tickets in SAP Service Cloud? Note: There are 3 correct Answers to this question.
- A. Employee work distribution
- B. Territory work distribution
- C. Organizational work distribution
- D. Account work distribution
- E. Service category distribution
Answer: A,B,C
NEW QUESTION 39
Which tool would you use to create high data volumes in SAP Service Cloud?
- A. Data Workbench
- B. Mass data maintenance
- C. Job Manager
- D. Form Templates
Answer: A
NEW QUESTION 40
Which of the following elements can you use to restrict access to an installed base? Note: There are 2 correct Answers to this question.
- A. Territory
- B. Measurement and reading
- C. Skills
- D. Service organization
Answer: A,D
NEW QUESTION 41
Which best practice actions are suggested for incident management? Note: There are 3 correct answers to this question.
- A. Always include step-by-step instructions on how to recreate the issue.
- B. Report the incident from the screen in which the issue occurs.
- C. Check for solutions in the Help Center.
- D. Always create the incident with medium priority and adjust it later if applicable.
- E. Keep the incident lightweight and use screenshots only if it is necessary.
Answer: A,B,C
NEW QUESTION 42
Which elements can be used to restrict access to views? Note: There are 2 correct Answers to this question.
- A. Field extensions
- B. Business roles
- C. Code list restrictions
- D. Territories
Answer: B,D
NEW QUESTION 43
Which of the following configuration activities are part of SAP Service Cloud? Note: There are 2 correct Answers to this question.
- A. Maintenance measurement and readings
- B. Scoping attribute set
- C. Setup deals
- D. Maintenance plan
Answer: A,D
NEW QUESTION 44
Which of the following objects can be replicated from SAP Service Cloud to SAP Field Service Management?
Note: There are 2 correct answers to this question.
- A. Contacts
- B. Installed bases
- C. Service contracts
- D. Registered products
Answer: A,C
NEW QUESTION 45
Which business function in the account master will block the release of quotes to SAP S/4HANA?
- A. Delivery block
- B. Sales support block
- C. Credit limit check
- D. Prospect
Answer: D
NEW QUESTION 46
Which of the following actions are necessary to successfully use installed bases in service tickets? Note:
There are 2 correct Answers to this question.
- A. Address mismatches must be corrected first.
- B. At least one service object needs to be assigned.
- C. A service contract is active.
- D. A customer needs to be assigned.
Answer: B,D
NEW QUESTION 47
What can you use to keep track of new knowledge base articles and changes made to the existing ones if you have set up SAP Jam as a knowledge base?
- A. Broadcast
- B. Feed
- C. Solution finder
- D. Knowledge Base fine -tuning activity
Answer: B
NEW QUESTION 48
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