Pass Your Salesforce Certified Administrator TVB-201 Exam Easily with Accurate PDF Questions [Apr 19, 2024]
TVB-201 Certification Exam Dumps Questions in here
Salesforce TVB-201 (Trailhead Virtual Bootcamp for New Admins) Certification Exam is designed for individuals who are new to Salesforce administration and are looking to validate their knowledge and skills in this field. TVB-201 exam is part of the Trailhead Virtual Bootcamp program, which is a comprehensive training program that provides hands-on experience and practical knowledge for individuals who want to become certified Salesforce administrators.
NEW QUESTION # 16
The CTO of AW Computing has defined a new policy for cases to improve customer satisfaction. All cases submitted with a Case Reason of Installation must be acknowledged immediately via email and assigned to the appropriate agents. Any cases that are still in the New status after 4 hours must be escalated to support management.
What case management tools need to be utilized for this requirement?
- A. Auto-response rules, Entitlements, Escalation Rules
- B. Auto-response rules, Queues, Escalation Rules
- C. Auto-response rules, Queues, Macros
- D. Auto-response rules, Macros, Entitlements
Answer: C
Explanation:
To advertise on TV, radio, print, and social under one banner called New Runners and aggregate total statistics for this marketing effort, an administrator should use Parent campaign field on Campaign object. This field allows creating hierarchical relationships between campaigns by specifying one campaign as parent of another campaign. Parent campaigns roll up statistics from child campaigns such as number of leads generated, amount of revenue won etc. For example, an administrator can create four child campaigns for TV, radio, print and social ads respectively and link them to one parent campaign called New Runners using Parent campaign field. Junction object, lookup relationship, and master-detail relationship are not features related to Campaign object or hierarchy. Reference: https://help.salesforce.com/s/articleView?id=sf.campaigns_parent.htm&type=5
NEW QUESTION # 17
Sales raps at Ursa Solar are having difficulty managing deals. The leadership team has asked
the administrator to help sales reps prioritize and close more deals.
What should the administrator and close more deals.
- A. Einstein Opportunity Scoring
- B. Einstein Lead Scoring
- C. Einstein Activity Capture
- D. Einstein Search Personalization
Answer: A
NEW QUESTION # 18
Universal Containers has a private sharing model for Opportunities and uses Opportunity teams. Criteria-based sharing rules a sales rep at Universal Containers leaves the company and their user record is deactivated. The rep is later rehired in V administrator activates the old user record. The user is added to the same default Opportunity teams but h no longer able records the user worked on before leaving the company.
What is the likely cause?
- A. The stage of the Opportunity records was changed to closed lost.
- B. The record type of the Opportunity records was changed.
- C. Permission sets were removed when the user was deactivated.
- D. The records were manual shared with the user.
Answer: D
NEW QUESTION # 19
What are three Setting an administrator should configure to make it easy for approvers to respond to approval requests?
Choose 3 Answers.
- A. Update the organizations chatter setting to allow approvals.
- B. Create a flow to automatically approve all records.
- C. Add the Items to approve component to the approvers home page.
- D. Specify initial submission actions within the approval process.
- E. Enable the organizations Email approval response setting.
Answer: A,C,E
NEW QUESTION # 20
An administrator is planning to use Data Loader to mass import new records to a custom object from a new API.
What will the administrator need to do to use the Data Loader?
- A. Reset their password and their security token.
- B. Use the Data Import Tool to mass import custom object records.
- C. Add a permission set that allows them to import data.
- D. Append their security token at the end of their password to login.
Answer: D
Explanation:
To use Data Loader to mass import new records to a custom object from a new API, the administrator will need to append their security token at the end of their password to login. The security token is an alphanumeric code that is required for API access when logging in from an IP address that is not trusted by Salesforce. The security token can be obtained from the user's personal settings or by resetting it via email. Adding a permission set, resetting the password and the security token, or using the Data Import Tool are not necessary for using Data Loader. Reference: https://help.salesforce.com/s/articleView?id=sf.data_loader.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.security_token.htm&type=5
NEW QUESTION # 21
Ursa Major Solar wants to assist users with a guided expense report process to simplify
submissions, routing, and authorizations.
Which two tools should an administrator use to build this solution?
Choose 2 answers
- A. Validation Rule
- B. Quick Action
- C. Approval Process
- D. Flow Builder
Answer: C,D
NEW QUESTION # 22
Dream house realty needs to use consistent picklist values in the category field on accounts and cases, with values respective to record types.
Choose 2 options
- A. Dependent picklist
- B. Multi-select picklist
- C. Global picklist
- D. Custom picklist
Answer: C,D
NEW QUESTION # 23
Which setting on a profile makes a tab hidden in the All App Launcher or viable in arty app, but still allows a user to view records that would normally be found under this tab?
- A. Tab Settings
- B. Pig wide Defaults
- C. Object Permissions
- D. App Permissions
Answer: A
NEW QUESTION # 24
The Human resources department at Northern Trail outfitters wants employees to provide feedback about the manager using a custom object in Salesforce. It is important that managers are unable to see the feedback records from their staff.
How should an administrator configure the custom object to meet this requirement?
- A. Uncheck grant access using Hierarchies.
- B. Define a criteria-based sharing rules.
- C. Configure an owner-based sharing rules.
- D. Set the default external access to private.
Answer: A
Explanation:
Grant access using Hierarchies is a setting that can be used to configure the custom object to meet this requirement. Grant access using Hierarchies determines whether access to records of the custom object is granted through the role hierarchy. If this setting is unchecked, managers are unable to see the feedback records from their staff, unless they are given access by other means, such as sharing rules or manual sharing. Reference: https://help.salesforce.com/s/articleView?id=sf.security_sharing_owd_custom_objects.htm&type=5
NEW QUESTION # 25
Northern Trail outfitters has hired interns to enter Leads into Salesforce and has requested a way to is identify these new records from existing Leads.
What approach should an administrator take to meet this requirement?
- A. Set up Web-to-Lead form the interns use.
- B. Update the active Leas Assignment Rules.
- C. Create a separate Lead Lightning App.
- D. Define a record type and assign it to the interns.
Answer: D
NEW QUESTION # 26
Cloud Kicks users are seeing error messages when they use one of their screen flows. The error messages are confusing but could be resolved if the users entered more information on the account before starting the flow.
How should the administrator address this issues?
- A. Remove validation rules so that the users are able to process without complete records.
- B. use a fault connector and display a screen with text explaining what went wrong and how to correct it.
- C. Create a permission set to allow users to bypass the error.
- D. Uncheck the end user Flow Errors box in setup.
Answer: B
Explanation:
Fault connector and screen component are two features that can be used to address the issue of users seeing error messages when they use one of their screen flows. Fault connector can be used to handle errors that occur when a flow element fails, such as a record create or update element. Screen component can be used to display a message to the user with text explaining what went wrong and how to correct it. Reference: https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_connector_fault.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_screencmp_display_text.htm&type=5
NEW QUESTION # 27
The marketing team wants a new picklist value added to the Campaign Member Status field for the upsell promotional campaign.
Which two solutions should the administrator use to modify the picklist field values?
Choose 2 answers
- A. Mass modify the Campaign Member Statuses related list
- B. Add the Campaign Member Statuses related list to the Page Layout.
- C. Modify the picklist value on the Campaign Member Statuses related list.
- D. Edit the picklist values for the Campaign Status in Object Manager.
Answer: B,C
NEW QUESTION # 28
Aw computing wants to prevent user from updating the Account Annual Revenue field to be
a negative value or an amount more than $100 billion.
How should an administrator accomplish this request?
- A. Build a scheduled report displaying Account with Account revenue that is negative or greater
than 100 billion. - B. Create a validation rule that displays an error if Account revenue is below 0 or greater than 100
billion. - C. Enable the Account Revenue limits in setup, with 0 as minimum and 100 billion as maximum
- D. Make the Account Revenue field required on the page layout.
Answer: B
NEW QUESTION # 29
An Administrator wants to trigger a follow-up task for the opportunity owner when they close an opportunity as won and another task after 60 days to check in with the customer.
which two automation tools should the administrator use?
Choose 2 answers
- A. Outbound Message
- B. workflow Rule
- C. process builder
- D. Field Update
Answer: C,D
Explanation:
Process builder can be used to create a record-triggered flow that executes when an opportunity is closed as won and creates a follow-up task for the owner. Field update can be used to update a date field on the opportunity that can be referenced by a time-dependent workflow rule to create another task after 60 days. Reference: https://help.salesforce.com/s/articleView?id=sf.process_which_tool.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.workflow_time_action_considerations.htm&type=5
NEW QUESTION # 30
Support agent at Cloud Kicks are spending too much time finding resources to solve cases.
The agents need a more efficient way to find documentation and similar cases from the Case page layout.
How should an administrator meet this requirement?
- A. Create a custom object to capture popular case resolutions.
- B. Direct users to Global Search to look for similar cases.
- C. Configure Knowledge with articles and data categories.
- D. Use an interview flow to capture Case details.
Answer: B
NEW QUESTION # 31
The service manager at Ursa Major Solar wants to let customers know that they have received
their cases via email and their websites. Medium-priority and high-priority cases should receive different
email notifications than low-priority cases. The administrator has created three email templates for this
purpose.
How should an administrator configure this requirement?
- A. Add three auto-response rules. Configure one rule entry criteria for each rule and set a filter for case
priority. Select the appropriate email template for each rule entry. - B. Create one auto-response rule. Configure three rule entry criteria and set a filter for case priority.
Select the appropriate email template for each rule entry. - C. Configure one workflow rule that fires when cases are created. Add a filter for case priority. Select
the appropriate email template for the rule. - D. Include three assignment rules that fire when cases are created. Add a filter for case priority. Select
the appropriate email template for each rule.
Answer: B
NEW QUESTION # 32
At Universal Containers, there is a custom field on the Lead named Product Category. Management wants this information to be part of the Opportunity upon lead conversion.
What action should the administrator take to satisfy the request?
- A. Create a workflow to update Opportunity fields based on the lead.
- B. Map the lead custom field to the product's product category field.
- C. Create a custom field on the Opportunity and map the two fields.
- D. Configure the product categories picklist field on the product.
Answer: C
NEW QUESTION # 33
The administrator for AW Computing is working with a user who is having trouble logging in to salesforce.
What should the administrator do to identify why the user is unable to login?
- A. Review the password history.
- B. Review the Password policies.
- C. Review the Security token.
- D. Review the Login history
Answer: D
Explanation:
The login history is a tool that allows administrators and users to view information about recent login attempts, such as date, time, status, source IP address, browser type, platform, application, and login type. Administrators can use this tool to identify why a user is unable to login to Salesforce by checking for any failed login attempts and their corresponding error messages or reasons. Reference: https://help.salesforce.com/s/articleView?id=sf.monitoring_login_history.htm&type=5
NEW QUESTION # 34
The administrator for Cloud Kicks has created a screen flow to help service reps ask the same set
of questions when customers call in with issues. This screen should be visible from cases.
How should the screen flow be distributed?
- A. Page Layout
- B. Home page
- C. Component Filter
- D. Lightning page
Answer: D
NEW QUESTION # 35
Which setting on a profile makes a tab hidden in the All App Launcher or viable in arty app, but still allows a user to view records that would normally be found under this tab?
- A. Tab Settings
- B. Pig wide Defaults
- C. Object Permissions
- D. App Permissions
Answer: A
Explanation:
To make a tab hidden in the All App Launcher or visible in any app, but still allow a user to view records that would normally be found under this tab, the administrator should use Tab Settings on a profile. Tab Settings control the visibility and default behavior of tabs for each app in an org. The administrator can set a tab to Hidden, which means it will not appear in any app or in the All App Launcher, but users can still access records via other means such as search or reports. Object Permissions, App Permissions, and Org-Wide Defaults are not related to tab visibility. Reference: https://help.salesforce.com/s/articleView?id=sf.customize_tabs.htm&type=5
NEW QUESTION # 36
Which two solutions could an administrator find on the AppExchange to enhance their
organization?
Choose 2 answers
- A. Consultants
- B. Customers
- C. Communities
- D. Components
Answer: C,D
NEW QUESTION # 37
An administrator has been asked to change the data type of an auto number to text field.
What should the administrator be aware of before changing the field?
- A. Existing field values will remain unchanged.
- B. Existing field values will be deleted.
- C. Existing auto number field to Text is prevented.
- D. Existing field values will be Converted.
Answer: C
Explanation:
One thing that an administrator should be aware of before changing an auto-number field to text field is that this change is prevented by Salesforce; it cannot be done because it would cause data loss and inconsistency. Auto-number fields are fields that automatically assign unique numeric values to each record; they cannot be changed to text fields because text fields do not have this functionality and may allow duplicate or invalid values. Existing field values remaining unchanged, being converted, or being deleted are not things that would happen before changing an auto-number field to text field because this change cannot happen at all. Reference: https://help.salesforce.com/s/articleView?id=sf.fields_about_auto_number.htm&type=5
NEW QUESTION # 38
DreamHouse reality has an approval process. A manager attempts to approve the record but receives an error.
What should an administrator review to troubleshoot this request?
- A. Add a delegated approver for the next approver in the process.
- B. Review the page layout to ensure, the fields updated in the process are visible
- C. Update the field level security to view on fields that are updated in the process.
- D. Check if the user in the next approver is inactive or missing
Answer: D
NEW QUESTION # 39
Clod Kicks has a screen flow with two questions on the same screen, but only one is necessary at a time. The administrator has been asked to show only the questions that is needed.
How should an administrator complete this?
- A. Use a new version of the flow for each scenario.
- B. Use a decision element and a new screen to show the proper question
- C. Use a conditional visibility to hide the unnecessary question
- D. Use branching in the flow screen to show the proper scenario
Answer: C
NEW QUESTION # 40
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