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NEW QUESTION 23
Which product addresses network segment a in issues and is comprised of Viptela and Meraki products?
- A. Cloud services
- B. Tetration
- C. SD-WAN
- D. Security applications
Answer: C
NEW QUESTION 24
Which critical task must be performed during the Qualification phase?
- A. develop a Success Plan
- B. validate customer inventory
- C. Renewal Plan development
- D. quote delivery
Answer: B
NEW QUESTION 25
Which services are contained in the CX portfolio?
- A. Support Services, Business Critical Services and Professional Services
- B. Support Services, Business Critical Services, Professional Services and Managed Services
- C. Support Services and Business Critical Services
- D. Support Services, Business Critical Services, Professional Services, Managed Services, and Learning Services
Answer: D
NEW QUESTION 26
Which is the first step in a solutions-led sales approach?
- A. identify the latest technology release
- B. understand the customer's objectives
- C. present quote to customer
- D. examine previous purchases
Answer: B
NEW QUESTION 27
Which steps to develop a renewal quote are valid?
- A. Ask the customer for Renewal data, Evaluate new requirement, Quote new services.
- B. Position the new technology, create a Quote, Order the Quote.
- C. Identify the Item store new, Verify the Discounts, Confirm the Shipping address, Verify the Billing entity.
- D. Identify the barriers to adoption, Ensure the customers is using the solution, Work with the Account Manager to create a Quote.
Answer: D
NEW QUESTION 28
Customer A purchased a one-year WebEx contract of 100 seats at $10 per seat. Customer B purchases a three-year WebEx contract of 100 seats at $10 per seat.
What is the annual recurring revenue (ARR) for each?
- A. $1000 and $3000
- B. $3000 and $3000
- C. $1100 and $3300
- D. $1000 and $1000
Answer: A
NEW QUESTION 29
Which licensing model is the most complex for a customer to manage?
- A. A La Carte
- B. Subscription
- C. Managed service agreement
- D. Enterprise agreement
Answer: A
NEW QUESTION 30
Which approach should be applied when renewing a quote?
- A. Reward led approach
- B. Product led approach
- C. Solutions led approach
- D. Concerns led approach
Answer: C
NEW QUESTION 31
Which strategy for successful renewal of service contracts calls for discussing changes in the network and identifying any uncovered add tons to the network?
- A. lock in revenue streams through co-termination
- B. validate the customer's business needs
- C. explore up sell opportunities
- D. focus on benefits
Answer: C
NEW QUESTION 32
Which statement best describes the Success Plan?
- A. the blueprint for account teams to achieve customer success
- B. a shareable document that captures all account activities
- C. a tool for report ng actions to management
- D. a document capturing a comprehensive view of all customer health scores
Answer: D
NEW QUESTION 33
Which service offering assists the customer in preparing for emerging industry trends?
- A. Advisory
- B. Training
- C. Managed
- D. Trending Technical
Answer: A
NEW QUESTION 34
Which statement regarding which tools can be added as value to customer and partners is invalid?
- A. gain insight into new and unique business prospects for your customers and expand sales potential
- B. Adopt on Scores which provide insight into how well customers are utilizing service and software they purchase
- C. Trusted Data Source for Hardware Refresh and Software renewal insights
- D. help manage Discounts for Quoting
Answer: D
NEW QUESTION 35
Which strategy contributes to the successful renewal of service contracts?
- A. Discount multi-year service agreements.
- B. Offer discounts.
- C. Lock in revenue streams through co-termination.
- D. Communicate product performance, pricing, and position.
Answer: D
NEW QUESTION 36
When renewing a contract with a customer, which action is important?
- A. Validate customers business needs.
- B. Propose only the most important part of the solution.
- C. Start discussions once the contract has expired.
- D. Do not offer any financing solutions.
Answer: B
NEW QUESTION 37
Which discussion point helps up sell a customer?
- A. Focus on how much it will cost the customer.
- B. Focus on what the customer already has covered on the network.
- C. Discuss your prior ties and why you need the sale.
- D. Discuss changes in the network and identify any uncovered additions to the network.
Answer: D
NEW QUESTION 38
How does Cisco define AT R?
- A. Contracts/subscriptions that have attrition terms revoked.
- B. Any customer agreement where attrition has been an issue.
- C. ATR is the sum of RR and iARR, minus the attrition rate.
- D. Contracts/subscriptions that are available to renew.
Answer: D
NEW QUESTION 39
How does Cisco define Business Critical Services?
- A. Pay-as-you-go, technology-based services
- B. subscription-based services covering the lifecycle of a technology
- C. hardware replacement
- D. Pay-as-you-go, services covering business-critical functions
Answer: D
NEW QUESTION 40
Which three financial metrics are critical in renewing subscriptions? (Choose three.)
- A. training costs
- B. annual re curing revenue
- C. renewal rate
- D. close rate
- E. net new sales
Answer: A,B,C
NEW QUESTION 41
Which action can a Renewals Manager take to drive value in the account?
- A. Removing adopt on barriers.
- B. Align partners on training.
- C. Def ne the account forecast.
- D. Manage and mitigate renewal risk.
Answer: D
NEW QUESTION 42
What does iARR measure?
- A. our ability to internally align renewable resources
- B. our ability to expand upon existing customer value
- C. our ability to monitor product utilization, and financial growth collectively
- D. our ability to increase renewal rates through pricing controls
Answer: C
NEW QUESTION 43
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