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Aim of the Certificate Exam
- Empower individuals to execute tasks with confidence and skill
- Provide individuals with a mark of excellence that is extremely recognized by the clients and seeks within across the industries
- Differentiate individual in a crowded job market
Upon successful training and certification, the candidate will be able to
- Implement security for an application using both contextual security and application scope
- Design and implement a user interface taking into consideration usability, form design, platform (desktop, tablet, and/or smart-phones), and enhancing the user experience with scripts
- Automate application using work-flow, document feeds, email, scheduled script executions, and events
- Design an application including business logic, user interface, and database logic
ServiceNow CAD Exam Syllabus Topics:
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NEW QUESTION # 48
Which of the following are configured in an Email Notification?
a)Who will receive the notification.
b)What content will be in the notification.
c)When to send the notification.
d)How to send the notification.
- A. a, c and d
- B. b, c and d
- C. a, b, and d
- D. a, b and c
Answer: D
NEW QUESTION # 49
Which one of the following is NOT part of the Form Designer?
- A. Form layout
- B. Field navigator
- C. Schema map
- D. Page header
Answer: C
Explanation:
https://developer.servicenow.com/dev.do#!/learn/courses/sandiego/app_store_learnv2_learnmore_sandiego_learn_more/app_store_learnv2_learnmore_sandiego_form_and_list_layouts/app_store_learnv2_learnmore_sandiego_what_is_form_designer The Form Designer is a tool that allows you to create and customize forms on the ServiceNow platform. The Form Designer has four main components:
Form layout: The form layout shows the preview of the form and allows you to drag and drop fields, sections, and related lists onto the form. You can also resize, reorder, and delete the elements on the form layout.
Page header: The page header shows the name of the table and the form that you are editing. You can also access the form properties, save the form, and switch to the form view from the page header.
Field navigator: The field navigator shows the list of available fields for the table and allows you to search, filter, and add fields to the form. You can also create new fields and edit existing fields from the field navigator.
Schema map: The schema map is not part of the Form Designer. The schema map is a separate tool that shows the relationships between tables and fields on the platform. You can access the schema map from the System Definition > Tables module or from the context menu of a table.
References:
[Form Designer]
[Schema map]
NEW QUESTION # 50
Which ATF Test step allows you to create a user with specified roles and groups for the test?
- A. Create a group
- B. Create a role
- C. Create a user
- D. Impersonation
Answer: C
Explanation:
The Automated Test Framework (ATF) is a tool that allows you to create and run automated tests on the ServiceNow platform. The ATF uses test steps to define the actions and validations for each test. The test step that allows you to create a user with specified roles and groups for the test is the Create a user test step. This test step creates a temporary user record that is deleted at the end of the test. You can specify the user name, password, roles, and groups for the user. You can also use the Impersonate a user test step to switch to the created user and perform actions as that user.
The other options are not valid test steps for creating a user. The Create a role and Create a group test steps do not exist in the ATF. To create a role or a group, you need to use the Create a record test step and specify the sys_user_role or sys_user_group table. The Impersonation test step does not create a user, but switches to an existing user.
References:
[Automated Test Framework overview]
[Automated Test Framework test steps]
[Create a user test step]
[Impersonate a user test step]
NEW QUESTION # 51
Which of the following is NOT a trigger type in Flow Designer?
- A. Schedule
- B. Outbound Email
- C. Record
- D. Application
Answer: B
Explanation:
See list of triggers on right hand side of this webpage: https://docs.servicenow.com/en-US/bundle/tokyo-application-development/page/administer/flow-designer/reference/flow-triggers.html The trigger types in Flow Designer are Application, Record, Schedule, and Topic. Outbound Email is not a trigger type, but an action type that can be used in a flow to send an email message1. Reference: Flow Designer Trigger Types
NEW QUESTION # 52
In a Business Rule, which one of the following returns true if the currently logged in user has the admin role?
- A. g_form.hasRoleExactly('admin')
- B. gs.hasRole('admin')
- C. gs.hasRoleExactly('admin')
- D. g_form.hasRole('admin')
Answer: B
Explanation:
Business Rule is server-side, so it uses GlideSystem API. gs.hasRoleExactly doesn't exist
NEW QUESTION # 53
Which class is NOT part of the Client side scoped APIs?
- A. GuideRecord
- B. GuideAjex
- C. GuideForm
- D. GuideDialogWindow
Answer: A
NEW QUESTION # 54
What is the Event Registry?
- A. A Workflow which is launched every time an Event is generated; used to debug Events
- B. A table containing a record for every Event known to the ServiceNow system which allows ServiceNow to react when Events are generated
- C. The Event Log which lists all Events that have been generated
- D. The method used in server side scripts to generate Events and pass parameters
Answer: B
Explanation:
The Event Registry is a table that stores the definitions of all the Events that can be triggered or processed by the ServiceNow system1. The Event Registry allows ServiceNow to react when Events are generated by executing actions such as sending notifications, running scripts, or starting workflows2. The Event Registry also provides information about the Event parameters, description, and source3.
Reference = 1: Event Registry - ServiceNow Docs 2: Event Management - ServiceNow Docs 3: Event Registry form - ServiceNow Docs
NEW QUESTION # 55
You are developing the MyApp application that has a table, Table A. When the MyApp application is installed on an instance, you want Table A's records to be installed as part of the application.
Table A's records will be installed when:
- A. Table A has an automatic number counter for new records
- B. Table A's records are added to the application record using the Create Application Files context menu item
- C. Table A is not included in the System Clone > Exclude Tables list
- D. Table A is active and extends the Task table
Answer: B
Explanation:
https://docs.servicenow.com/bundle/tokyo-application-development/page/build/applications/task/t_IncludeAppli
NEW QUESTION # 56
It is best practice to define the business requirements and the process(es) an application will manage as part of the application development plan. What are some of the considerations to document as part of the business process?
- A. Business problem, data input/output, project schedule, and process steps
- B. Business problem, data input/output, users/stakeholders, and database capacity
- C. Business problem, data input/output, users/stakeholders, and process steps
- D. Business problem, users/stakeholders, available licenses, and database capacity
Answer: C
Explanation:
It is best practice to define the business requirements and the process(es) an application will manage as part of the application development plan. The following are some of the considerations to document as part of the business process:
Business problem. This is the description of the problem or opportunity that the application is intended to address or exploit. It should include the background, context, scope, and objectives of the problem or opportunity.
Data input/output. This is the specification of the data that the application will need to collect, store, manipulate, and display. It should include the data sources, formats, validations, transformations, and integrations of the data.
Users/stakeholders. This is the identification of the users and stakeholders who will be involved in or affected by the application. It should include the roles, responsibilities, expectations, and needs of the users and stakeholders.
Process steps. This is the definition of the steps and activities that the application will perform or support. It should include the inputs, outputs, triggers, conditions, and outcomes of each step or activity.
The following are not some of the considerations to document as part of the business process:
Project schedule. This is the estimation of the time and resources required to complete the application development project. It should include the milestones, deliverables, dependencies, and risks of the project. This is not part of the business process, but part of the project management plan.
Database capacity. This is the measurement of the amount of data that the application will generate and store in the database. It should include the data volume, growth rate, retention policy, and backup strategy of the data. This is not part of the business process, but part of the technical design and architecture of the application.
Available licenses. This is the number and type of licenses that the application will consume or require from the ServiceNow platform. It should include the license model, cost, and allocation of the licenses. This is not part of the business process, but part of the financial and legal aspects of the application. Reference: Application Development Process, Business Process Analysis
NEW QUESTION # 57
When configuring an Access Control which has no condition or script, which one of the following statements is NOT true?
- A. table.field will grant access to a specific field in a record
- B. table.None will grant access to every record on the table
- C. table.id will grant access to a specific record on the table
- D. table.*will grant access to every field in a record
Answer: C
NEW QUESTION # 58
When designing and creating a form, what do you create to organize fields on a form?
- A. Related lists
- B. Sections
- C. Buttons
- D. Tabs
Answer: B
NEW QUESTION # 59
When creating new application files in a scoped application, cross scope access is turned on by default in which of the following?
- A. Workflow
- B. Table
- C. REST messages
- D. Script Include
Answer: B
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-application-development/page/build/applications/task/ set-RCA-level.html
NEW QUESTION # 60
Which one of the following is NOT a UI Action type?
- A. Form choice
- B. List banner button
- C. Form button
- D. List choice
Answer: D
Explanation:
A UI Action is a button, link, or choice that can be clicked by a user to perform an action, such as submitting a form or running a script. The following are UI Action types:
* List choice. This is a UI Action that appears as a choice list on a list of records. It can be used to perform an action on multiple records at once, such as deleting or updating them.
* Form button. This is a UI Action that appears as a button on a form. It can be used to perform an action on the current record, such as saving or approving it.
* List banner button. This is a UI Action that appears as a button on the banner of a list of records. It can be used to perform an action on the entire list, such as exporting or printing it.
The following is not a UI Action type:
* Form choice. This is not a UI Action type, but a field type. A form choice is a field that displays a choice list on a form. It can be used to select a value from a predefined set of options, such as priority or state. References: UI Actions, Field Types
NEW QUESTION # 61
Which one of the following is true regarding Application Scope?
- A. Developers can choose the prefix for a scope's namespace
- B. Applications downloaded from 3rd party ServiceNow application developers cannot have naming conflicts
- C. All applications are automatically part of the Global scope
- D. Any developer can edit any application
Answer: A
Explanation:
Explanation/Reference:
Reference https://docs.servicenow.com/bundle/orlando-application-development/page/build/applications/ concept/c_ApplicationScope.html#r_ExampleNamespaceIdentifiers
NEW QUESTION # 62
Which ATF Test step allows you to create a user with specified roles and groups for the test?
- A. Create a group
- B. Create a role
- C. Create a user
- D. Impersonation
Answer: C
Explanation:
The Automated Test Framework (ATF) is a tool that allows you to create and run automated tests on the ServiceNow platform. The ATF uses test steps to define the actions and validations for each test. The test step that allows you to create a user with specified roles and groups for the test is the Create a user test step. This test step creates a temporary user record that is deleted at the end of the test. You can specify the user name, password, roles, and groups for the user. You can also use the Impersonate a user test step to switch to the created user and perform actions as that user.
The other options are not valid test steps for creating a user. The Create a role and Create a group test steps do not exist in the ATF. To create a role or a group, you need to use the Create a record test step and specify the sys_user_role or sys_user_group table. The Impersonation test step does not create a user, but switches to an existing user.
Reference:
[Automated Test Framework overview]
[Automated Test Framework test steps]
[Create a user test step]
[Impersonate a user test step]
NEW QUESTION # 63
Why would you build a custom app?
- A. To replace servieNow base tables
- B. To avoid using a code repository like GiotHub or GitLab
- C. To fulfill is specific use case on internal processes.
- D. To create a custom integration for a 3rd party system
Answer: C
Explanation:
A possible reason to build a custom app is to fulfill a specific use case on internal processes. For example, you may want to digitize a manual process that is not covered by an existing ServiceNow solution, such as managing inventory, tracking expenses, or scheduling events. Building a custom app on the Now Platform can help you automate workflows, improve data quality, and provide better user experiences. The other options are not valid reasons to build a custom app. To avoid using a code repository like GitHub or GitLab is not a reason to build a custom app, as you can still use source control integration with your custom app development. To create a custom integration for a 3rd party system is not a reason to build a custom app, as you can use integration tools such as IntegrationHub or REST APIs to connect with external systems without creating an app. To replace ServiceNow base tables is not a reason to build a custom app, as it is not recommended to modify or delete base tables that are essential for ServiceNow functionality. Reference: Build Custom Apps in ServiceNow - eBook
NEW QUESTION # 64
Which one of the following is NOT a UI Action type?
- A. List banner button
- B. List choice
- C. Form button
- D. Form choice
Answer: D
Explanation:
A UI Action is a button, link, or choice that can be clicked by a user to perform an action, such as submitting a form or running a script. The following are UI Action types:
List choice. This is a UI Action that appears as a choice list on a list of records. It can be used to perform an action on multiple records at once, such as deleting or updating them.
Form button. This is a UI Action that appears as a button on a form. It can be used to perform an action on the current record, such as saving or approving it.
List banner button. This is a UI Action that appears as a button on the banner of a list of records. It can be used to perform an action on the entire list, such as exporting or printing it.
The following is not a UI Action type:
Form choice. This is not a UI Action type, but a field type. A form choice is a field that displays a choice list on a form. It can be used to select a value from a predefined set of options, such as priority or state. Reference: UI Actions, Field Types
NEW QUESTION # 65
In an Email Notification, which one of the following is NOT true for the Weight field?
- A. A Weight value of zero means that no email should be sent
- B. A Weight value of zero means the Notification is always sent when the Notification's When to send criteria is met
- C. The Weight value defaults to zero
- D. Only Notifications with the highest weight for the same record and recipients are sent
Answer: A
Explanation:
https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/administer/notification/task/t_CreateANotification.html
https://developer.servicenow.com/dev.do#!/learn/learning-plans/quebec/new_to_servicenow/app_store_learnv2_automatingapps_quebec_when_to_send
NEW QUESTION # 66
What syntax is used in a Record Producer script to access values from Record Producer form fields?
- A. current.variable_name
- B. producer.variablename
- C. current.field_name
- D. producer.field_name
Answer: B
NEW QUESTION # 67
Identify the incorrect statement about Delegated Development in ServiceNow.
- A. Administrators can grant the developer access to security records.
- B. Administrators can specify which application file types the developer can access.
- C. Administrators can grant non-admin users the ability to develop global applications.
- D. Administrators can grant the developer access to script fields.
Answer: C
Explanation:
Administrators can grant non-admin users the ability to develop global applications. Delegated Development is for the scoped applications only Reference:
The incorrect statement about Delegated Development in ServiceNow is that administrators can grant non-admin users the ability to develop global applications. Delegated Development allows administrators to grant non-admin users the ability to develop scoped applications, not global applications. Global applications are accessible by all other applications and do not have a namespace prefix. Scoped applications are isolated from other applications and have a unique namespace identifier. Delegated Development provides more granular control over the developer permissions, application resources, and data access. Reference: [Advantages of Scoped Applications in ServiceNow], [Product Documentation | ServiceNow]
NEW QUESTION # 68
Which of the following is an available feature in Studio?
Choose 2 answers
- A. Merge branches
- B. Push to update set
- C. Push to external source control
- D. Search branch
Answer: A,D
Explanation:
Search branch and merge branches are available features in Studio. Search branch allows you to search for a specific branch name or ID in your Git repository. Merge branches allows you to merge changes from one branch to another, resolving any conflicts that may arise. Push to external source control and push to update set are not available features in Studio. Push to external source control is a feature of Source Control Integration, which is a separate application from Studio. Push to update set is a feature of Update Set Previewer, which is also a separate application from Studio. Reference: Studio, Source Control Integration, Update Set Previewer
NEW QUESTION # 69
Which one of the following is true for a table with the "Allow configuration" Application Access option selected?
- A. Any user with the application's user role can modify the application's scripts
- B. Out of scope applications can create Business Rules for the table
- C. Only the in scope application's scripts can create Business Rules for the table
- D. Out of scope applications can add new tables to the scoped application
Answer: B
Explanation:
The Allow configuration Application Access option determines whether users can configure the application tables, such as adding or modifying fields, views, or indexes. The following is true for a table with the Allow configuration option selected:
Out of scope applications can create Business Rules for the table. This is true because the Allow configuration option grants access to the table configuration to any user who has the admin or personalize_dictionary role, regardless of the application scope. This means that users can create Business Rules, which are server-side scripts that run when a record is displayed, inserted, updated, or deleted, for the table from any application.
The following are not true for a table with the Allow configuration option selected:
Only the in scope application's scripts can create Business Rules for the table. This is false because the Allow configuration option does not restrict the creation of Business Rules to the in scope application, as explained above.
Any user with the application's user role can modify the application's scripts. This is false because the Allow configuration option does not grant access to the application scripts, such as client scripts or script includes, to any user who has the application's user role. To modify the application scripts, users need to have the admin role or the application's admin role.
Out of scope applications can add new tables to the scoped application. This is false because the Allow configuration option does not allow out of scope applications to add new tables to the scoped application. To add new tables to a scoped application, users need to have the admin role or the application's admin role and be in the application scope. References: Application Access, Business Rules
NEW QUESTION # 70
Which one of the following is NOT a purpose of application scoping?
- A. Provide a way of tracking the user who developed an application
- B. Provide a namespace (prefix and scope name) to prevent cross application name collisions
- C. Provide a relationship between application artifacts
- D. Provide controls for how scripts from another scope can alter tables in a scoped application
Answer: D
NEW QUESTION # 71
Which of the following methods are useful in Access Control scripts?
- A. gs.hasRole() and current.isNewRecord()
- B. gs.hasRole() and current.isNew()
- C. g_user.hasRole() and current.isNew()
- D. g_user.hasRole() and current.isNewRecord()
Answer: A
NEW QUESTION # 72
Application developers can specify which ServiceNow page a user sees after submitting a new record using the Record Producer Ul. How is the page specified?
- A. Create an application property to store the URL
- B. Configure the page in the Module that opens the Record Producer Ul
- C. Write a script in the Record Producer's Script field: producer.redirect = "<URL>";
- D. Write an after Business Rule script for the Record Producer's table: window.redirect = "<URL>";
Answer: C
Explanation:
Application developers can specify which ServiceNow page a user sees after submitting a new record using the Record Producer UI by writing a script in the Record Producer's Script field: producer.redirect = "<URL>";. This script sets the redirect property of the producer object to the URL of the desired page. For example, producer.redirect = "home.do"; will redirect the user to the homepage after submitting the record. The other options are not valid ways to specify the redirect page for a Record Producer. Reference: Populate record producer data and redirect users
NEW QUESTION # 73
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ServiceNow CAD certification exam tests a candidate's knowledge of the ServiceNow platform, application design, development, and deployment best practices. CAD exam consists of 60 multiple-choice questions that must be answered within 90 minutes. CAD exam is proctored and can be taken online, making it convenient for candidates to take from anywhere in the world.
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