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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. リリースが拒否されたり、遅延したり、リリースが拒否されたりした場合には、常に誰に、何を伝えるべきか
キャンセル？

A) 変更管理
B) ビジネス関係管理
C) 上級経営陣の代表者
D) インシデント管理

2. サプライヤー X 継続のサービス デスクも同じインシデント レポートを受け取ります。これは、クライアント/サーバー アプリケーションの最新バージョンに関係します。以前のバージョンを再インストールすると、問題は発生しなくなります。原因はまだ特定されていないため、サプライヤーは顧客に対し、問題が発生した場合は旧バージョンを一時的にインストールするよう助言することにした。
このアドバイスはどのような例ですか?

A) 変更リクエスト
B) 問題
C) 回避策
D) 既知のエラー

3. サービス品質を定義するものは何ですか?

A) 明示された顧客の要件と期待を満たす
B) プロバイダーと顧客が事前に評価できる一連のアクティビティ
C) 99.999% の継続的な可用性レベルの達成
D) コスト効率の高いサービスの提供

4. インシデントがサービスデスクに報告されると、どのようなデータが記録されますか?

A) 構成管理データベース (CMDB) に変更を実装する権限のある人の名前
B) インシデントを報告した人の名前
C) 問題を処理した担当者の名前
D) 変更要求 (RFC) を承認する人の名前

5. 情報セキュリティ管理における「完全性」という用語は何を意味しますか?

A) 不正使用から情報​​を保護する
B) 情報の正確性、完全性、正確性
C) 情報へのアクセスを監視する
D) IT 組織に対する忠誠心についてサポート スタッフをスクリーニングする

Solutions: