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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. You need to inform SAP that your SAP Solution Manager implementation is ready to go live for your customer.
How do you proceed?

A) Create a message using the component SV-SMG-SUP within Service Desk.
B) Call the Customer Interaction Center.
C) Send an email to SAP EMEA Support.
D) Call your account manager to ask for help.

2. A message has been sent to the end user with an assigned note.
What can the end user decide to do with this message after reading the reply? (Choose two)

A) Send the message back to support after providing feedback.
B) Change the status of the message to Confirmed.
C) Change the status of the message to Send to SAP and send it directly to SAP Support.
D) Change the processor of the message and send it back to support with the status Sent to Support.

3. Assume your SAP Note Search yielded a very large number of results.
How can you narrow down the search? (Choose two)

A) Use the search filter.
B) Increase the numbers of search terms.
C) Use the customer Id.
D) Use wild cards.

4. What are benefits of SAP Notes to the installed base? (Choose two)

A) They allow customers to find solutions for their own product issues.
B) One SAP Note can cover multiple technical issues.
C) They allow support consultants to quickly provide solutions for problems which have already been solved before.
D) SAP Notes inform customers about corporate strategy.

5. What should be done if an SAP EarlyWatch Alert report has a red rating? (Choose two)

A) Nothing, the recommendation will be implemented automatically.
B) The customer should implement the recommendation within the report.
C) Support will come on site to apply the recommendation.
D) When notified, the partner support organization should contact the customer.

Solutions: