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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. A company wants to provide business continuity if WAN connectivity to Webex Calling is interrupted. Which Cisco solution supports local call survivability?

A) Unified Border Element media bypass only
B) Survivable Gateway
C) Webex Edge Audio
D) Cisco Emergency Responder

2. Which configuration action must be taken to enable the real-time transcripts AI Assistant feature?

A) Add the Media Stream node after the Agent Answered event.
B) Add the Media Stream node in the flow before the call is sent to the queue or qgent.
C) Configure the Scripted AI Agent.
D) Ensure the Condition node is present in the flow for post activities.

3. As per the policy, the business requires explicit permission from the caller before any interaction can be recorded in the contact center. To manage this, the flow includes a Menu IVR activity that presents recording consent options to the caller. The caller's choice is logged and then passed as input to the Recording Control activity element of the flow. Which two statements are true based on the functionality and rules of the Recording Control activity? (Choose two.)

A) If the caller provides explicit consent as Yes in the flow, then the call is recorded, even when the recording configuration is set to 'No' at the tenant, queue, or recording schedule level.
B) If the user doesn't provide any consent or response to the activity, then the call is not recorded, regardless of the recording configuration set at the tenant, queue, or recording schedule level.
C) If the Recording Control activity is temporarily removed from the flow, any call routed to the queue and presented to an agent is recorded, which overrides the tenant-level No setting if the specific queue-level setting is set to Yes.
D) If the caller provides explicit consent as Yes, but their call is handled by an agent whose specific recording schedule is set to No, the call is not recorded.
E) If the caller reaches the queue but explicitly declines consent, the call is still recorded because the recording configuration for the whole tenant is set to Yes.

4. Which action must an administrator take in a Webex Contact Center voice flow to ensure that, after a customer selects option 2 for Spanish in the initial language menu, all AI Agent responses are delivered in Spanish using a consistent, professional executive-sounding Spanish voice, regardless of the caller's location or dialect?

A) Set the Global_Language variable to "es-ES" and Global_VoiceName to the company-approved Spanish voice system name.
B) Set the Global_Language and Global_VoiceName variables to the default system string value
"en-ES" to activate Spanish interaction.
C) Change only the Global_Language variable to "es-ES," as this global variable entity dictates both aspects, i.e., language and voice.
D) Assign a friendly voice name to the Global_VoiceName variable and add a Global-Language variable with the default language setting.

5. Refer to the exhibit. A Webex Contact Center engineer is investigating chat digital channel failure.
The engineer checks the failing transaction in the Webex Connect flow debugger and sees this output for Resolve Conversation node. Which action must the engineer take to resolve the issue?

A) Make sure that the Webex Contact Center agent is using valid credentials.
B) Make sure that the Webex Contact Center connector under Integrations in Webex Contact Center is created and active.
C) Change the Webex Contact Center administrator account password.
D) Authorize Webex CC Task integration in Webex Connect with valid credentials.

Solutions: