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Avaya 2U00210A Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Unified Communications Fundamentals | - Overview of Unified Communications concepts - Benefits and business value of UC solutions |
| Topic 2: Avaya Unified Communications Solutions | - Integration with Avaya Aura and endpoints - Avaya UC product lineup and features |
| Topic 3: Sales and Deployment Scenarios | - Identifying customer requirements - Mapping UC capabilities to customer challenges |
Avaya APSS Unified Communications Online Test Sample Questions:
You have a customer who is aware of employees relying more on personal communication devices than the desk phones and DID service the customer has invested in. They are interested in supporting a bring your own device (BYOD) strategy that allows employees to use their devices and protect corporate resources and workflow. What are two statements about the Avaya Messaging Service (AMS) that might be of interest to the customer? (Choose two.)
- A. The Avaya Messaging Service empowers desktop Direct Inward Dial (DID) numbers with ability to send and receive IP based Instant Messages as well as carrier-based SMS.
- B. A customer deployment requires that a local Avaya Messaging Service Enterprise Server be installed on the customers premise.
- C. The Avaya Messaging Service empowers desktop Direct Inward Dial (DID) numbers with ability to send and receive IP based Instant Messages, traditional voice mail as well as carrier-based SMS.
- D. With AMS the employees can continue to use devices of their choice but still I communicate via their corporate identify and do not have to share their personal mobile numbers with colleagues or external parties
A leading reseller (* Reseller*) of Avaya is invited by Avaya to attend a function organized to recognize the Reseller for its key contribution in increasing the revenue of Avaya's contact center technology ("CCT") suite of products from $1m to $3m over a 2 year period. The authorized representative of the Reseller is awarded a memento with an Avaya logo and a framed picture of Avaya CCT suite of products. Is it appropriate for the reseller to accept the memento and the picture from Avaya?
- A. Yes, so long as it is acceptable under the Reseller's compliance policies. The items represent gifts of nominal value which are appropriate under Avaya*s policy.
- B. No, the reseller should have declined the memento and picture from Avaya since accepting gifts of any kind is against Avaya's policy.
- C. No. the items were given to improperly influence the reseller to help Avaya to further augment the revenue from CCT products
You are talking to Claudine, a CFO (chief financial officer). Claudine's business challenges are to manage the business in this economy, work with limited resources, and tightly control expenses. Which two of the Avaya capabilities will help with these business challenges? (Choose two.)
- A. Integrate legacy systems to take advantage of the current investment.
- B. Realize cost savings through centralized management, SIP trunkingand tail-end hop off.
- C. Enable first call resolution to improve customer service.
- D. Add new communication features by replacing legacy systems.
DRAG DROP
With each release of Avaya Aura@ Messaging we are moving toward the goal of a single code base that addresses all of your client's needs. It is important to not only know the features but also the value they deliver your client. Click and drag the client benefit on the right to the corresponding feature on the left.
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