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Avaya 2M00001A Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Solution Sales Knowledge | - Basic call flow and reporting - Customer pain points and solution mapping |
| Topic 2: Avaya Contact Center Solutions for IP Office Overview | - Architecture and components - Benefits and positioning |
| Topic 3: Installation, Support and Maintenance Basics | - Installation and commissioning basics - Support and maintenance overview |
Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:
Which is an IP Office-based Midmarket contact center solution? (Selectone.)
- A. Avaya AuraRegister Contact Center Suite for Midsize Enterprise
- B. Avaya Interaction Center
- C. Avaya IP Office Contact Centre'
- D. Avaya Automated Chat
Explanation: Only visible for PassCollection members. You can sign-up / login (it's free).
Scenario:
In connection with a CCT implementation project for the Government of Mourito, Avaya has partnered with a leading Distributor in the country. Avaya is required to import certain telecom equipment into Mourito, Avaya arranges for the shipment and same reaches Mourito port. In order to release the shipment, a no-objection letter is required from the customs unit in charge of the port. This is standard operating procedure in Mourito vis-a-vis overseas shipments. Typically, it takes about 7-14 working days to receive the letter. The Distributor, citing project exigency, pays a sum of $150 to a senior customs official and obtains the NOC. What prompts the Distributor to make the payment is that facilitation payments are customary and legal in Mourito.
What breach, if any, has the Distributor committed?
- A. The Distributor has breached Avaya's policy since Avaya prohibits facilitation payments.
- B. None, the payment made by the Distributor constituted facilitation payment which is customary under the laws of Mourito.
If a customer answers yes to the question: "Do you foresee growing beyond 100 agents within 12 months of deployment?" Which solution should you guide them toward?
- A. Avaya IP Office Contact Center
- B. Avaya Outbound Contact Express
- C. Avaya Contact Center select
Identify the supervisor capacities for Avaya Contact Center Select with IP Office Server Edition.
- A. 100
- B. 50
- C. 30
If a customer answers yes to the question: "Are you looking for a fully featured solution with industry leading agent and supervisor desktops, reporting, call recording, multichannel, SMS and Fax, and telephony capabilities?" Which solution should you guide them toward?
- A. Avaya IP Office Contact Center
- B. Avaya Outbound Contact Express
- C. Avaya Contact Center select
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