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One of the reasons why the Salesforce Certified Administrator Certification is so popular is that it is recognized globally. Salesforce Certified Administrator certification is recognized by many companies and organizations around the world as a measure of a candidate's expertise in Salesforce. This recognition makes it easier for Salesforce Certified Administrators to find work in different countries and industries.
NEW QUESTION # 119
The administrator for AW Computing is working with a user who is having trouble logging in to salesforce.
What should the administrator do to identify why the user is unable to login?
- A. Review the Password policies.
- B. Review the Security token.
- C. Review the Login history
- D. Review the password history.
Answer: B
NEW QUESTION # 120
The Cloud kicks sales manager wants to boost productivity by providing insights at the start of each day.
Which three sales-specific standard Lightning components should administrator add to the homepage to meet this requirement?
Choose 3 Answers.
- A. Performance chart.
- B. Activities
- C. Path
- D. Assistant
- E. Key Deals
Answer: B,D,E
Explanation:
Explanation
To boost productivity by providing insights at the start of each day, the administrator should add three sales-specific standard Lightning components to the homepage:
Activities, which shows tasks and events related to records that matter most to users Assistant, which provides personalized suggestions and reminders for key updates and actions Key Deals, which highlights important opportunities that need attention or are close to closing Path and Performance Chart are not standard Lightning components, but custom components that can be added to specific objects or pages. References:
https://help.salesforce.com/s/articleView?id=sf.home_components.htm&type=5
NEW QUESTION # 121
Cloud Kicks is Introducing a new shoe model and wants to advertise on TV, radio, print, and social under the banner of a called New Runners. In addition, total statistics for this marketing effort need to be aggregated and visible.
Which feature should the administrator use to implement this functionality?
- A. Lookup relationship
- B. Parent campaign field
- C. Junction object
- D. Master-detail relationship
Answer: B
Explanation:
Explanation
To advertise on TV, radio, print, and social under one banner called New Runners and aggregate total statistics for this marketing effort, an administrator should use Parent campaign field on Campaign object. This field allows creating hierarchical relationships between campaigns by specifying one campaign as parent of another campaign. Parent campaigns roll up statistics from child campaigns such as number of leads generated, amount of revenue won etc. For example, an administrator can create four child campaigns for TV, radio, print and social ads respectively and link them to one parent campaign called New Runners using Parent campaign field. Junction object, lookup relationship, and master-detail relationship are not features related to Campaign object or hierarchy. References:
https://help.salesforce.com/s/articleView?id=sf.campaigns_parent.htm&type=5
NEW QUESTION # 122
Universal Containers (UC) would like to count the number of open cases associated with each account and update the account with this value every Friday evening. UC has several hundred open cases at any given time.
What should the administrator use to complete this request?
- A. Use a scheduled process builder.
- B. Use a scheduled flow
- C. Use a Roll-Up summary.
- D. Use a record trigger flow.
Answer: B
Explanation:
Explanation
A scheduled flow is a type of flow that runs at scheduled times on batches of records that meet certain criteria.
It can be used to count the number of open cases associated with each account and update the account with this value every Friday evening by using an assignment element to loop through the accounts and cases andassign the count value to a field on the account record. Using a record trigger flow, a scheduled process builder, or a roll-up summary field are not suitable options for this requirement because they would not run at scheduled times or on batches of records; they would run every time a record is created or updated, which may not reflect the accurate count of open cases at the end of each week.
References:https://help.salesforce.com/s/articleView?id=sf.flow_concepts_scheduled.htm&type=5
NEW QUESTION # 123
Northern Trail Outfitters has requested that when the Referral Date field is updated on the custom object Referral Source, the parent object Referral also needs to be updated.
Which automation solution should an administrator use to meet this request?
- A. Workflow Field Update
- B. Process Builder
- C. Lightning Web Component
- D. Approval Process
Answer: B
NEW QUESTION # 124
The administrator at AW Consulting has created a custom picklist field. Business users have requested that it be a text field. The administrator attempts to change the field type but, is unable to because it is referenced by other functionalities.
Which functionality is preventing the field type from being changed?
- A. Javascript
- B. Visualforce
- C. Record types
- D. Formula fields
Answer: D
Explanation:
Explanation
Formula fields are types of fields that calculate a value based on an expression or formula that references other fields or constants. Formula fields prevent administrators from changing their field type once they are created because they may be referenced by other functionalities such as reports, validation rules, workflow rules, etc., that depend on their data type and value. If a formula field is referenced by other functionalities, then changing its field type may cause errors or unexpected results. References:
https://help.salesforce.com/s/articleView?id=sf.fields_about_formulas.htm&type=5
NEW QUESTION # 125
An administrator at Dreamhouse Reality needs to Create Customized pages for the salesforce mobile app.
Which two types of pages could an administrator build and customize using the Lightning App Builder?
Choose 2 Answers
- A. Record Page
- B. Dashboard page
- C. UserPage
- D. App page
Answer: A,D
Explanation:
Explanation
App page and record page are two types of pages that an administrator can build and customize using Lightning App Builder for Salesforce mobile app. App pages are pages that display informationor tools that don't belong to a specific record; they can be accessed from navigation menus or tabs in Salesforce mobile app. Record pages are pages that display information or actions related to a specific record; they can be accessed by opening any record in Salesforce mobile app. User page and dashboard page are not types of pages that can be built using Lightning App Builder for Salesforce mobile app; they are types of pages that can be built using other tools such as Profile settings or Dashboard Builder.
References:https://help.salesforce.com/s/articleView?id=sf.app_builder_mobile_pages.htm&type=5
NEW QUESTION # 126
The Marketing team at Cloud Kicks uses campaigns to generate product interest. They want custompicklist values for the campaign member Status field for each campaign they run, currently, they ask the administrator to add or delete values, but this is very time consuming.
Which two user permission should allow the Marketing team to customize the campaign member status picklist values themselves?
Choose 2 answers
- A. Edit permission for campaigns
- B. Create and Edit for Campaign Member
- C. Customize Application permission
- D. Marketing user feature license
Answer: A,D
Explanation:
Explanation
To customize the campaign member status picklist values themselves, marketing users need two things: a marketing user feature license and edit permission for campaigns. A marketing user feature license enables users to create, edit, and delete campaigns; manage campaign members; and update campaign history via the import wizards or API. Edit permission for campaigns allows users to modify existing campaigns and their related records such as campaign members and campaign member statuses. References:
https://help.salesforce.com/s/articleView?id=sf.campaigns_enable.htm&type=5https://help.salesforce.com/s/artic
NEW QUESTION # 127
The VP of sales at Dreamhouse Realty has requested a dashboard to visualize enterprise sales across the different teams. The key place of data is the total of all sales for the year and the progress to the enterprise sales goal.
What dashboard component will effectively show this number and the proximity to the total goal as a single value?
- A. Table
- B. Stacked Bar
- C. Donut
- D. Gauge
Answer: D
Explanation:
A gauge component shows a single value along with its percentage of a total value within predefined rangesusing colors (red-yellow-green). It is useful for showing key performance indicators (KPIs) such as total sales amount and progress towards sales goal.
References:https://help.salesforce.com/s/articleView?id=sf.dashboards_gauge_component_type.htm&type=5
NEW QUESTION # 128
What are three characteristics of a master-detail relationship?
Choose 3 answers
- A. Roll-up summaries are supported in master-detail relationships.
- B. Each object can have up to five master-detail relationships.
- C. The master object can be a standard or custom object.
- D. Permissions for the detail record are set independently of the master.
- E. The owner field on the detail records is the owner of the master record.
Answer: A,C,E
Explanation:
Explanation
A master-detail relationship is a parent-child relationship in which the master object controls certain behaviors of the detail object. The master object can be a standard or custom object, but not all standard objects support being a master. Roll-up summaries are fields that calculate the sum, count, min, or max of child records. The owner field on the detail records is not available and is automatically set to the owner of the master record.
References: https://www.forcetalks.com/blog/master-detail-relationship-in-salesforce/
https://help.salesforce.com/s/articleView?id=sf.fields_about_roll_up_summary_fields.htm&type=5
NEW QUESTION # 129
Cloud Kicks wants users to only be able to choose Opportunity stage closed won if the Lead source has been selected.
How should the administrator accomplish this goal?
- A. Configure a validation rule requiring Lead Source when the stage is set to closed won.
- B. Change the Opportunity stage field to read only on the page layout.
- C. Make Lead Source a dependent picklist to the Opportunity stage field.
- D. Modify the Opportunity stage a dependent picklist to the Lead source field.
Answer: A
NEW QUESTION # 130
An administrator is building a Lightning app and sees a message that a My Domain must be set up first.
What should the administrator take into consideration when enabling My Domain?
- A. A deployed My Domain is irreversible and renaming is unavailable.
- B. The URL instance for aMy Domain stays the same for every release
- C. Single sign-on must be disabled prior to implementing My Domain.
- D. The login for all internal and external users changes to the My Domain login
Answer: D
Explanation:
Explanation
My Domain is a feature that allows administrators to create a custom domain name for their Salesforce org that replaces their instance URL (such as na35.salesforce.com). My Domain provides benefits suchas improved security; enhanced branding; faster navigation; access to Lightning components; etc. However, one of the considerations when enabling My Domain is that it changes how users log in to Salesforce - instead of using their instance URL login (suchas login.salesforce.com), they have to use their My Domain login (such as mydomain.my.salesforce.com). This applies to all internal and external users who access Salesforce via web browser or mobile app.
References:https://help.salesforce.com/s/articleView?id=sf.domain_name_overview.htm&type=5
NEW QUESTION # 131
Support reps at Cloud Kicks (CK) are reporting that when they try to close a case, the Closed option in the Case Status picklist is missing. CK has asked the administrator to find a solution.
Why are the support reps unable to see the Closed option in the specified piclist?
- A. The Case record type is missing Closed as a picklist value.
- B. The Close Case page layout must be used to close a case.
- C. The Support Process being used omits Closed as a status choice.
- D. The Show Closed Statuses m Case Status Field checkbox is set to the default.
Answer: C
Explanation:
Explanation
A support process is a feature that allows administrators to define and enforce the stages that a case or work order must go through based on its record type. A support process determines which values are available for the status field for each record type. If a support process omits a certain value for the status field, such as Closed, then users will not be able to see or select that value when working with cases or work orders of that record type. References: https://help.salesforce.com/s/articleView?id=sf.customize_supporthome.htm&type=5
NEW QUESTION # 132
What should an administrator use as an identifier when importing and updating records from a separate financial system?
- A. Rich text field
- B. External ID
- C. Auto-Number field?
- D. Record ID
Answer: B
Explanation:
Explanation
An external ID is a custom field that has the external ID attribute enabled, which means it can beused as an identifier when importing and updating records from an external system. It allows administrators to match records based on a unique ID value from another system instead of using Salesforce record IDs, which may not be available or consistent across systems. An auto-number field is a custom field that automatically assigns a unique numeric value to each record, but it cannot be used as an identifier when importing and updating records from an external system because it is generated by Salesforceand may not match with the external system's IDs. A rich text field is a custom field that allows users to enter formatted text, images, and links, but it cannot be used as an identifier when importing and updating records from an external system because it is not unique or consistent across systems. A record ID is an internal ID assigned by Salesforce to each record, but it cannot be used as an identifier when importing and updating records from an external system because it may not be available or consistent across systems.
References:https://help.salesforce.com/s/articleView?id=sf.custom_field_attributes.htm&type=5
NEW QUESTION # 133
New Leads needs to be routed to the correct sales person based on the lead address.
How should the administrator configure this requirement?
- A. Configure a validation rule
- B. Assign with an escalation rule.
- C. Create formula field.
- D. Use lead assignment rules.
Answer: D
Explanation:
Explanation
To route new leads to the correct sales person based on the lead address, the administrator should use lead assignment rules that specify criteria based on lead fields such as City, State/Province, or Country, and assign leads that match those criteria to queues or users. Lead assignment rules can be triggered automatically when leads are created or manually by users. Creating a formula field, assigning with an escalation rule, or configuring a validation rule will not route leads to sales people. References:
https://help.salesforce.com/s/articleView?id=sf.leads_assignment_rules.htm&type=5
NEW QUESTION # 134
Aw computing wants to prevent user from updating the Account Annual Revenue field to be a negative value or an amount more than $100 billion.
How should an administrator accomplish this request?
- A. Enable the Account Revenue limits in setup, with 0 as minimum and 100 billion as maximum
- B. Make the Account Revenue field required on the page layout.
- C. Build a scheduled report displaying Accountwith Account revenue that is negative or greater than 100 billion.
- D. Create a validation rule that displays an error if Account revenue is below 0 or greater than 100 billion.
Answer: D
Explanation:
Explanation
A validation rule is a tool that allows administrators to enforce data quality and integrity by preventing users from saving records that do not meet certain criteria or conditions. For example, a validation rule can display an error message if a user enters an invalid value in afield. In this case, the administrator can create a validation rule on the account object that displays an error if the account annual revenue field is below 0 or greater than 100 billion.
References:https://help.salesforce.com/s/articleView?id=sf.validation_rules.htm&type=5
NEW QUESTION # 135
The administrator at Aw Computing wants Account Details, related list and chatter feeds to each appear on separate tabs when reviewing an account.
Which type of page should the administrator create?
- A. Lightning record page.
- B. Lightning page Component.
- C. Lightning page Tab.
- D. Lightning app page.
Answer: A
Explanation:
Explanation
Lightning record page is a type of page that should be created to meet this requirement. Lightning record page allows an administrator to customize the layout and components for a specific object record page in Lightning Experience or the Salesforce mobile app. To create tabs for account details, related lists, and chatter feeds, use the Tabs component in the Lightning App Builder and drag the desired components to each tab. References:
https://help.salesforce.com/s/articleView?id=sf.app_builder_record_page.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.app_builder_tabs.htm&type=5
NEW QUESTION # 136
The Administrator at Cloud Kicks need to automatically route support cases, regardless of how they are created, to a queue based on case priority.
What tool should the administrator use?
- A. Web-to-case
- B. Assignment Rules
- C. Auto-Response Rules
- D. Email-to-Case
Answer: B
Explanation:
Explanation
Assignment rules are tools that allow administrators to automatically route records to users or queues based on certain criteria. For example, an assignment rule can assign cases to different queues based on case priority, origin, type, or other fields. Assignment rules can be triggered when records are created manually, via email, web, or API. Assignment rules consist of multiple rule entries that define the criteria and actions for each assignment scenario. References:
https://help.salesforce.com/s/articleView?id=sf.customize_leadrules.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.customize_casesupport_assign.htm&type=5
NEW QUESTION # 137
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