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Salesforce Certified Sales Cloud Consultant Sample Questions:
1. Cloud Kicks has completed the discovery stage and leadership has aligned on the project's business goals.
What should the consultant formalize with stakeholders before moving on to the next project stage?
A) Define key metrics to identify how success will be measured.
B) Create user stories to present for prioritization.
C) Onboard team members to start development of the solution.
2. Cloud Kicks (CK) recently completed the first phase of its Sales Cloud implementation. In the next phase, one factor that consultants are considering is whether any of CK's 500 sales agents are using a mobile device or a browser to access Salesforce.
What should the consultants do to efficiently analyze how users are logging in to Salesforce?
A) Review the login history on the user record.
B) Create a custom report on the User object.
C) Create a User report and filter by Login Subtype.
3. Cloud Kicks has a Public Read Only Opportunity sharing model. A sales rep noticed they can edit some opportunities associated with accounts they own, but are unable to edit other opportunities associated with accounts they own.
Which reason explains the sales rep's experience?
A) The user is a member of an Account Team with Read/Write access on Opportunities.
B) Some opportunities associated with these accounts are owned by other users.
C) Sharing rules for Opportunities are set to a public group for managers.
4. Sales stages are shared between sales methodologies at Cloud Kicks. There are three product lines with unique sales methodologies. A few sales stages overlap between the three product lines.
What should the consultant do?
A) Create three account teams.
B) Create three opportunity stages.
C) Create three sales processes.
5. Universal Containers is in the planning phase of its Sales Cloud implementation. In a recent discussion, the CEO expressed a desire to measure the return on investment (ROI) of its sales and marketing efforts by location.
Which solution should the consultant recommend?
A) Track total cases submitted by lead source and location.
B) Track total accounts created by lead source and location.
C) Track total opportunity pipeline by lead source and location.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: C |






