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SAP C_C4H410_01 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Reporting & Analytics | - Analytics work center design - Dashboards and key figures |
| Topic 2: Fine Tuning & Administration | - Business roles and access control - Workflow and rules for automation |
| Topic 3: Account and Contact Management | - Contact assignment and relationship handling - Account hierarchy and master data |
| Topic 4: Quotations and Order Management | - Order management basics - Sales quote processing |
| Topic 5: Sales Planning & Forecasting | - Sales target planning dimensions - Forecasting based on opportunity attributes |
| Topic 6: Sales Cloud Overview & Scoping | - Business process scenarios - Functional capabilities of SAP Sales Cloud |
| Topic 7: Integration & Data Migration | - Integration with backend systems - Data migration templates and mapping |
| Topic 8: Lead & Opportunity Management | - Lead processing and lifecycle - Opportunity creation and qualification |
SAP Certified Application Associate - SAP Sales Cloud 1911 Sample Questions:
1. What activities do you perform in the Administrator work center to enable a new social media channel?
There are 3 correct answers to this question.
Response:
A) Define the ticket priority with the social media channel provider.
B) Set up access to your social media account.
C) Select the social media channel service level.
D) Select the channel type.
E) Create and schedule a social media import run.
2. You need to change the settings for the lead aging notification. What do you have to do?
Please choose the correct answer.
Response:
A) Use the Application and User Management work center to assign users to the notification.
B) Use the Administrator work center to set up priorities for the notification.
C) Use the Sales work center to trigger the time of the notification.
D) Use the business configuration work center to modify the number of days of the notification expiration.
3. What type of confirmation is received for an availability check when you use the Quotation Request External Pricing option from SAP Hybris Cloud for Customer?
Please choose the correct answer.
Response:
A) Future Confirmation
B) Binding Confirmation
C) Non-binding Confirmation
D) Semi-binding Confirmation
4. For which of the following business requirements would you use the personalization feature?
There are 2 correct answers to this question.
Response:
A) A sales manager wants different screen layouts assigned to two different business roles.
B) A service manager wants to arrange his ticket queue with assigned to as the first column.
C) A sales representative wants to modify the screen layout.
D) An administrator wants to change a standard field label to a new value.
5. You want to use the revenue split within opportunities. Which of the following actions are required?
Please choose the correct answer.
Response:
A) Create a sales planning dimension.
B) Assign employees to a territory organization.
C) Include employees as part of the account team.
D) Activate scoping questions.
Solutions:
| Question # 1 Answer: A,C,E | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: B,C | Question # 5 Answer: D |






