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Peoplecert CMS7 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| ITIL Service Lifecycle | 20% | - Service Transition - Service Operation - Continual Service Improvement - Service Design - Service Strategy |
| Service Management as a Practice | 15% | - Concept of Service and Service Management - Governance and Best Practice - Stakeholders and Value Creation |
| Functions and Roles | 10% | - Application Management - Technical Management - Key Roles - Service Desk - IT Operations Management |
| Technology and Architecture | 5% | - Enabling Technology - Architectural Considerations |
| Key Principles and Models | 15% | - Service Portfolio - Process Model - Governance Model - Deming Cycle |
| Generic Concepts and Definitions | 10% | - Service Assets and Configuration - Service Level Agreements - Key Terminology |
| Selected ITIL Processes | 25% | - Problem Management - Incident Management - Service Asset and Configuration Management - Service Level Management - Change Management - Release and Deployment Management |
Peoplecert ITIL V3 Foundation Sample Questions:
Question 1
Which of the following is NOT an objective of Problem Management?
A. Restoring normal service operation as quickly as possible and Minimizing adverse impact on the business
B. Preventing Problems and resulting Incidents from happening
C. Minimizing the impact of Incidents that cannot be prevented
D. Eliminating recurring Incidents
Question 2
Service Design emphasises the importance of the Four Ps'. Which of the following is a correct list of these Four Ps?
A. Potential, Preparation, Performance, Profit
B. People, Process, Products, Partners
C. People, Potential, Products, Performance
D. People, Products, Partners, Profit
Question 3
"Service Management is a set of specialized organizational capabilities for providing value to customers in the form of services". These specialized organizational capabilities include which of the following?
A. Markets and Customers
B. People, products and technology
C. Applications and Infrastructure
D. Functions and Processes
Question 4
Check, Act and Plan are three of the stages of the Deming Cycle. Which is the fourth?
A. Measure
B. Perform
C. Implement
D. Do
Question 5
Which process is responsible for sourcing and delivering components of requested standard services?
A. Service Portfolio Management
B. Service Desk
C. Request Fulfillment
D. IT Finance
Solutions:
| Question 1 Answer: A | Question 2 Answer: B | Question 3 Answer: D | Question 4 Answer: D | Question 5 Answer: C |






