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Pegasystems PEGAPCDC86V1 Exam Syllabus Topics:

Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:

1. To reference a customer property in a strategy, you need to prefix the property name with the keyword______________.

A) "Data."
B) No prefix. Use directly the property name.
C) '' .''
D) "Customer."

2. You are the decisioning consultant on an Al-powered one-to-one customer engagement implementation project. You are asked to design the next-best-action prioritization expression that balances the customer needs with the business objectives.
What factor do you consider in the prioritization expression?

A) Customer contact policy
B) Offer relevancy
C) Predicted customer behavior
D) Offer eligibility

3. To access a property from an unconnected component, you use the____________.

A) dot-property value directly
B) component-dot-property construct
C) property value
D) customer-dot-property construct

4. A customer contacts a bank to resolve a credit card dispute. After dispute resolution, Next-Best-Action displays a set of sales offers that a Customer Service Representative can present to the customer.
Which feature of Next-Best-Action helps the Customer Service Representative decide on the offer to present to the customer?

A) Call intent detection
B) Dispute handling strategy
C) Interaction history
D) Offers ranking

5. U+ Bank wants to use Pega Customer Decision Hub to show the Reward Card offer to the qualified customers on its website. In preparation, the action, the treatment, and the real-time container are already created. As a decisioning consultant, you are now expected to make the remaining configurations in the Next-Best-Action Designer's Channel tab to enable the website to communicate with the Pega Customer Decision Hub.
To achieve this requirement, which two tasks do you perform in the Next-Best-Action Designer's Channel tab? (Choose Two)

A) Add contact policy rules
B) Define the starting population
C) Enable web channel
D) Map the real-time container to a business structure level

Solutions: