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IBM P8010-034 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Data Collection and Events | 25% | - Event creation, configuration, and triggering - Hit Attributes and Session Attributes |
| Topic 2: Tealeaf Overview and Architecture | 20% | - Tealeaf Customer Experience Management platform - System components and data flow |
| Topic 3: Administration and Security | 15% | - User access and permissions - System maintenance and troubleshooting |
| Topic 4: Reports, Scorecards and Dashboards | 20% | - Process scorecards and metrics - cxResults, cxView, cxReveal, cxVerify |
| Topic 5: Session Analysis and Search | 20% | - Search criteria and filtering - Session replay and investigation |
IBM Tealeaf Technical Mastery Test v1 Sample Questions:
How long is data from a Hit Attribute available for evaluation?
- A. Indefinitely
- B. For the duration of the hit
- C. For the duration of the session
- D. Until an Event records it
Correct Answer: B 🗳️
Where would you set Events to be monitored by their standard deviation from historical averages?
- A. Dimensions
- B. Top Movers
- C. Hit Attributes
- D. Events
Correct Answer: B 🗳️
What is the first step in planning a business process scorecard?
- A. Determine the steps that indicate the start, middle, and end of the process
- B. Create or identify existing Events for each step in the process.
- C. Identify a business process
- D. Configure the process scorecard
Correct Answer: C 🗳️
Where are Alerts configured?
- A. RTV
- B. Search
- C. Event Manager
- D. Alert Monitor
Correct Answer: C 🗳️
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