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WGU Operations-Management Exam Syllabus Topics:

WGU Operations Management (C215, VDC2) Sample Questions:

1. Which formula would indicate that a fast-food restaurant was performing at, above, or below its benchmark?

A) Throughput time / value-added time
B) Time a resource is used / time a resource is available
C) Output / input
D) Actual output / standard output

2. What is meant by "duration of the change"?

A) The size of the change needed
B) The fiscal impact of the change on the strategic plan
C) The percentage of normal operating capacity
D) The length of time one expects to need the different level of capacity

3. What is a major factor in the decision to locate a business near its primary market territory?

A) Proximity to labor
B) Proximity to a community center
C) Proximity to customers
D) Proximity to parks

4. Which design work system minimizes repetitiveness in tasks by assigning employees the role of planning and scheduling?

A) Job entitlement
B) Job enrichment
C) Job rating
D) Job rotation

5. Which two statements are true about effective capacity?
Choose 2 answers

A) An effective capacity maintains a minimum output rate under normal conditions.
B) An effective capacity is a temporary measure used to achieve design capacity.
C) An effective capacity is a permanent measure used to achieve design capacity.
D) An effective capacity is lower than design capacity.

Solutions: