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CompTIA A+ Certification Exam (JK0-802) Sample Questions:

1. A technician recently installed a new USB printer for a customer that is running Windows 7. Windows automatically installed the drivers. When the user prints, the printout has a bunch of symbols. Which of the following should the technician do NEXT?

A) Check for Windows Updates
B) Install the vendor specific driver
C) Run antivirus application
D) Replace the printer

2. CORRECT TEXT
The network administrator has changed the IP address of ComputerA from 192.168.1.20 to
10.10.10.20 and now Jane, a user, is unable to connect to file shares on ComputerA from ComputerB using the computer name.
Instructions:
Using the available tools, resolve the connectivity issues. When you have completed the simulation, please select the done button to submit your answer.

3. A technician has been dispatched to a SOHO to troubleshoot an issue with a USB printer
shared on the network. All networked devices obtain their IP address automatically from the router. Additionally, all computers were printing fine the previous day, when the printer was first installed. Which of the following should the technician implement to fix the printing issue?

A) The printer should be connected to a USB hub.
B) A DHCP reservation should be made for the host computer.
C) An updated printer driver should be installed on all office computers.
D) The printer should be configured with a static IP address.

4. A technician installs a new graphics card that supports high resolutions. The technician sets the resolution to the highest setting and then the monitor displays no video. The technician hits the enter key to exit and nothing happens. After a reboot, no video appears after the operating system loads. Which of the following would the technician perform NEXT?

A) Reinstall the operating system
B) Change the resolution in Safe Mode
C) Reseat the graphics card in a different slot
D) Update the graphics card driver

5. The IT security group has configured a new server to be the secure gateway for all company Internet traffic and disabled the ability for users to communicate directly to the Internet. Which of the following MUST be configured on the user's workstations to restore users' ability to communicate to the Internet?

A) DHCP settings
B) NETBIOS network settings
C) Browser security settings
D) Proxy settings

Solutions: