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WGU Information-Technology-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Project and Service Management | - IT service management concepts (e.g., ITIL basics) - Project lifecycle and methodologies (e.g., Waterfall, Agile) |
| Topic 2: IT Management Fundamentals | - IT organizational structures and roles - IT governance principles |
| Topic 3: IT Financial and Strategic Management | - Alignment of IT strategy with business goals - IT budgeting and cost management |
| Topic 4: Systems and Infrastructure Management | - Infrastructure components and lifecycle - Operations and maintenance management |
| Topic 5: Information Security and Risk Management | - Security policies and compliance - Risk assessment fundamentals |
WGU Information Technology Management QGC1 Sample Questions:
1. Which Agile ceremony involves team members sharing their progress, plans, and obstacles?
A) Backlog refinement
B) Sprint retrospective
C) Daily stand-up meeting
D) Product demo
2. A company wants to manage its goods across all stages-from initial concept through design, development, and manufacturing.
Which type of software supports this process?
A) Product life cycle management
B) Enterprise resource planning
C) Asset management
D) Workflow automation
3. Which term describes an iterative design approach that builds a model of a system to ensure it meets user and business requirements?
A) Discovery prototyping
B) Rapid application development (RAD)
C) Joint application development (JAD)
D) Loose coupling
4. Which system supports front-line retail teams in real-time decision-making by updating sales and inventory information as activity occurs?
A) Customer relationship management system
B) Management information system
C) Online transaction processing system
D) Decision support system
5. What is the importance of the partners and suppliers dimension of the ITIL model?
A) The creation of value is solely beneficial to the customer.
B) Supplying data allows companies to make wise investments and assemble technology solutions.
C) The relationship with both suppliers and consumers must create value.
D) Staffing an organization fosters the creation of value.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: C |






