EXIN ITIL Deutsch : ITIL V3 Foundation (ITIL Deutsch Version)

ITIL Deutsch pass collection

Exam Code: ITIL-German

Exam Name: ITIL V3 Foundation (ITIL Deutsch Version)

Updated: Aug 04, 2026

Q & A: 505 Questions and Answers

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EXIN ITIL Deutsch Exam Syllabus Topics:

SectionWeightObjectives
ITIL Management Practices17%- General management practices
  • 1. Continual improvement
    • 2. Information security management
      • 3. Relationship management
        - Technical management practices
        • 1. Deployment management
          • 2. Release management
            - Service management practices
            • 1. Service level management
              • 2. Incident management
                • 3. Problem management
                  ITIL Service Value System20%- Practices
                  - Service value chain
                  - Continual improvement
                  - Guiding principles
                  - Governance
                  Guiding Principles18%- Collaborate and promote visibility
                  - Progress iteratively with feedback
                  - Optimize and automate
                  - Think and work holistically
                  - Keep it simple and practical
                  - Focus on value
                  - Start where you are
                  Service Value Chain Activities15%- Engage
                  - Improve
                  - Obtain/build
                  - Design and transition
                  - Deliver and support
                  - Plan
                  Four Dimensions of Service Management18%- Value streams and processes
                  - Information and technology
                  - Organizations and people
                  - Partners and suppliers
                  Key Concepts of Service Management12%- Value, value co-creation, service, service management
                  - Stakeholders: customers, users, sponsors, providers
                  - Products and services, service offerings

                  EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

                  1. Welche Aussage zur „kontinuierlichen Verbesserung“ ist RICHTIG?

                  A) „Kontinuierliche Verbesserung“ sollte nur minimale Interaktion mit anderen Praktiken haben
                  B) Ein einzelnes Team sollte eine „kontinuierliche Verbesserung“ in der gesamten Organisation durchführen
                  C) Jeder in der Organisation ist für einige Aspekte der „kontinuierlichen Verbesserung“ verantwortlich.
                  D) Alle Verbesserungsideen sollten in einem einzigen „Register zur kontinuierlichen Verbesserung“ protokolliert werden.


                  2. Welche Vorgehensweise stellt sicher, dass Serviceaktionen, die ein normaler Teil der Servicebereitstellung sind, effektiv durchgeführt werden?

                  A) Problemmanagement
                  B) Serviceanforderungsverwaltung
                  C) Service-Level-Management
                  D) Vorfallmanagement


                  3. Was ist eine Aktivität zur „Problemidentifizierung“?

                  A) Problemumgehungen einrichten
                  B) Festlegung potenzieller dauerhafter Lösungen
                  C) Analysieren der Problemursache
                  D) Analysieren von Informationen von Softwareentwicklern


                  4. Was ist ein Beispiel für eine geschäftsbezogene Messung?

                  A) Die Anzahl der eingecheckten Passagiere
                  B) Die durchschnittliche Lösungszeit für Vorfälle
                  C) Die durchschnittliche Zeit bis zur Beantwortung von Änderungsanforderungen
                  D) Die Anzahl der gelösten Probleme


                  5. Was ist eine Lieferantenkategorie?

                  A) Ressource
                  B) Technisch
                  C) Ware
                  D) Kunde


                  Solutions:

                  Question # 1
                  Answer: C
                  Question # 2
                  Answer: B
                  Question # 3
                  Answer: D
                  Question # 4
                  Answer: A
                  Question # 5
                  Answer: A

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