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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

Question 1

Which is a responsibility of a customer within the service level management process?

A. Measure service availability
B. Negotiate third party contracts
C. Supply good or services
D. Agree Service level targets

Question 2

Which of the following is the correct definition of an outcome?

A. The result of carrying out an activity, following a process or delivering an IT service
B. The results specific to the clauses in a service level agreement (SLA)
C. All the accumulated knowledge of the service provider
D. All incidents reported to the service desk

Question 3

Which one of the following answers shows two of the activities relating to tools that will take place during the transition stage of the service lifecycle?

A. Development or purchase of tools and deployment of the process
B. Training tool administrators how to manage tools and monitoring tool performance in operational environment
C. Testing the tool and training process managers on using the process
D. Development or purchase of tools and deployment of the tools

Question 4

What BEST describes the purpose of analyzing risk?

A. To assess impact and urgency
B. To review transition planning
C. To assess impact and probability
D. To review remediation planning

Question 5

Which one of the following is the BEST description of a relationship in service asset and configuration management?

A. Defines how version numbers should be used in a release
B. Describes the topography of the hardware
C. Defines which software should be installed on a particular piece of hardware
D. Describes how the configuration items (CIs) work together to deliver the services

Solutions: