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HP Selling HP Personal Systems Services 2018 Sample Questions:
1. Which tool allows you to check the specifics of the warranty on your customer's purchased hardware?
A) HP Cross Sell Solution
B) HP Cirrus
C) HP Support Center
D) HP Sales Central
2. Which statement is true about a custom service contract compared to a standard service contract?
A) Custom service contracts offer an SLA that is adapted or tailored to the customer's needs while standard service contracts provide a standard SLA.
B) Custom service contracts have only quarterly payment terms; standard service contracts offer installment payment terms.
C) Custom service contracts offer one serial number for HP products; standard contracts offer various serial numbers under multiple subscriptions.
D) Custom service contracts offer the same standard SLAs as other contracts, but their service period duration is much longer than what a standard service contract can offer
3. What does the HP Channel Services Network (HP CSN) portal allow partners to do? (Select three.)
A) receive notifications of your customer's service renewal
B) place an order to purchase an existing quote
C) register services
D) offer installment payment terms based on customer requirements
E) track registered services
4. In addition to using your company's price list, which tool should you use as a reference to get pricing information when no special discount is requested?
A) HP Channel Services Network
B) HP Support Center
C) HP Sales Central
D) HP Care Pack Central
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: A,C,E | Question # 4 Answer: B |






