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HP Selling HP Printing and Computing Services Sample Questions:

1. What is the purpose of the HP Services portfolio?

A) to increase hardware refreshes in the business sector
B) to increase efficiency, reduce cost, and extend the life of Printing and Personal Systems
C) to increase the cost of total services
D) to extend the life of Printing and Personal Systems

2. Why is HP Printing and Computing Sales specialization important for partners?

A) Partners start accumulating rebates with their first services sale.
B) Partners will be able to deliver services on behalf of HP to any HP customers. They will not, however, be able to deliver services during the warranty period of the hardware
C) Partners will be able to deliver services on behalf of HP only for the hardware they sell. They can also deliver services during the warranty period of the hardware.
D) Partners selling HP hardware will be able to deliver their own branded services.

3. Which benefits can partners derive from selling and delivering HP services rather than their own services? (Select two.)

A) Partners receive extra rebates on all HP equipment sold.
B) Partners can minimize costs with labor refunds for the services delivered on behalf of HP
C) Partners pay lower list prices on product line (only printer and computer) in scope
D) Partners receive a percentage of the rebate payment on their sales.

4. Which statement is true about Service Lines?

A) All Printer Services lines are available for consumers who buy contractual services.
B) R4 Commercial support is only available to Small and Medium Business (SMB).
C) The 8W supportline is available for consumers.
D) 8W support covers all business levels for Custom Integration Services.

5. Which devices are covered by K2 Graphics support service line (printing)?

A) HP Designjet printers
B) Corporate, Enterprise and Public sector HP Laserjet printers
C) HP Tablets and Slates
D) HP Entry level Inkjet printers

Solutions: