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HP HP2-H08 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Safety, Security, and Warranty Procedures | - Warranty and service policies
|
| Topic 2: Maintenance and Repair Procedures | - Component replacement procedures
|
| Topic 3: Workstation and Notebook Specific Topics | - Mobile computing hardware
|
| Topic 4: Diagnostics and Troubleshooting | - System troubleshooting
|
| Topic 5: Installation, Configuration, and Deployment | - Operating system installation
|
| Topic 6: HP Desktop, Workstation, and Notebook Hardware Fundamentals | - System architecture and components
|
HP Servicing HP Desktops , Workstations , and Notebooks Sample Questions:
HOTSPOT
Click the part of the graphic that identifies the Mobile PCI eXpress Module (MXM) card.
Correct Answer:
Explanation:
What is a function of High-bandwidth Digital Content Protection (HDCP)?
- A. It enables you to play secure high-definition content on a DVI monitor that is HDCP compliant.
- B. It enables you to view and store secure high-definition video and audio.
- C. It provides full surround sound audio and high-definition video capabilities to DVI connections.
- D. It provides the software to play secure high-definition content on non-HDCP compliant monitors.
Correct Answer: A 🗳️
When you finished replacing a processor and rebooted, you received an error message stating CPU microcode is not found. What is the first action you should take to find the cause?
- A. Set the CMOS microcode settings to the default.
- B. Check the CPU driver for the latest version.
- C. Replace the defective processor.
- D. Check the HP website for latest BIOS or microcode update.
Correct Answer: D 🗳️
You are at a customer site and need to locate a replacement part number. You are not able to access the Internet from the site. Where can you find the part number?
- A. HP Service Media Library DVD
- B. HP Parts Surfer DVD
- C. HP Parts Reference Guide DVD
- D. ProductQuickSpecs
Correct Answer: C 🗳️
The system warranty has expired and the customer is requesting support. The customer no longer has proof of purchase. Which support option is available to the customer?
- A. The customer should call HP to arrange a warranty extension.
- B. The customer must purchase an additional HP Care Pack.
- C. No option is available; the system is no longer supportable.
- D. The customer must pay for service and any parts required.
Correct Answer: D 🗳️
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