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SAP C_BOSUP_90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. Which of the following deliverables is part of both Enterprise and Standard Support?

A) 24*7 support advisory interaction
B) 24*7 End-to-end Root Cause Analysis
C) SLA based delivery
D) Access to SAP Notes database

2. If you want to add an SAP or non-SAP system to your landscape, which transaction do you need to run?

A) MSY_SETUP
B) SMSY
C) SMSY_SETUP
D) SOLMAN_WORKCENTER

3. How can you find the Root Cause Analysis within SAP Solution Manager?

A) Use the appropriate work center transaction code.
B) Fill in the search box with keyword Root Cause Analysis.
C) Use the left side menu.
D) Open a new application with default settings.

4. What is SAP EarlyWatch Check?

A) It is a service delivered onsite.
B) It is a service delivered remotely.
C) It is a fully automatically generated report.
D) It is a document that customers follow to check their platform.

5. A message processor should put themselves in the customer's shoes when handling messages.
Which of these statements describe the attitude you should take when processing customer messages?

A) Prove to the customer that they are wrong.
B) If you were the customer you would be happy with the answer provided.
C) Any response given to the customer is valid as long as it is within the Initial Response Time (IRT).
D) Always use as many technical terms as possible with your customer to prove to them you know what you are talking about.

Solutions: