How much Certified Implementation Specialist - Field Service Management (CIS-FSM) Exam Cost
The price of the Certified Implementation Specialist - Field Service Management (CIS-FSM) certification is 150 USD. Students applying for the exam will get exam voucher after they complete the prerequisite course. Therefore, the students will have to pay for that course as well all the study materials they buy, including CIS-FSM exam dumps pdf. For more information related to the ServiceNow CIS-Field Service Management certified professional exam, please visit ServiceNow Website. CIS-FSM practice exams are the best source to prepare for this certification.
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Topics of Certified Implementation Specialist - Field Service Management (CIS-FSM) Exam
Topics of CIS-FSM exam dumps are as follows:
Field Service Management Fundamentals
- Scheduling and Dispatch
- Reporting & Performance Analytics for Field Service
- Map Pages
- Field Agent Activities (Mobile & Desktop)
- Data Collection Process, Widgets, and Dashboards
- Work Order Management
- Appointment Booking
- Planned Maintenance for Field Service
Implementation Planning
- Field Service Management Solution
- Field Service Management Implementation Good Practices
- Field Service Industry Good Practices
Implementing Field Services Processes
- Optimizing Scheduling, Dispatch, and Inventory Operations
- Configuring Work Order Creation
- Configuring Field Service Business Process, Assignment, and Add-ons
- Foundation Data
- Configuring Field Service Mobile
- Configuring Time Recording
Field Service Management Engagement Readiness
- Planning (i.e. MID Server Requirements and Specifications)
- Field Service Management Solution (i.e. Business Value, Definition, Positioning)
- Operationalizing IT (i.e. MID Server and Field Service Management Dashboards, Benefits)
Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-fsm-blueprint.pdf
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What is the duration, language, and format of the Certified Implementation Specialist - Field Service Management (CIS-FSM) Exam
- There is a time limit of 90 minutes for the exam
- If the test has been taken and sent the pass or mistake verdict is instantly calculated and presented to the applicant. No further comprehensive results are given to the applicant.
- This exam is offered in English
- This exam consists of 45 multiple choice questions
ServiceNow CIS-FSM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Implementing Related Processes | 3% | - Agent feedback and targeted communications - Contextual knowledge setup - Now Mobile Agent usage and offline considerations |
| Topic 2: Field Service Management Fundamentals | 42% | - Mobile application usage and agent features - Work order initiation, scheduling, dispatch, and delivery - Field service types and core solution features - Process lifecycle, personas, and roles |
| Topic 3: Implementing Field Service Processes | 52% | - Appointment booking and time recording configurations - Scheduling methods and dispatcher workspace configuration - Preventive maintenance and inventory management - Foundational data configuration (locations, groups, users, assets) - Work order templates and workforce management |
| Topic 4: Implementation Planning | 3% | - Integrations with other applications - ServiceNow maturity levels - Preparation activities and stakeholders |






