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BlackBerry BCP-240 Exam Syllabus Topics:

BlackBerry 10 Support Specialist Sample Questions:

Question 1

What is the easiest method for collecting logs for advanced troubleshooting from a BlackBerry 10 (BB10) smartphone?

A. Open an incident report with BlackBerry. send the required log files through the Help Application by selecting Support, providing the email address and incident number on the Retrieve Logs page.
B. Open an incident report with BlackBerry. send the required log files through the Help Application by selecting Create Report, and provide the email address and incident number on the Create page.
C. Open an incident report with BlackBerry, then open File Manager and browse to the /dev/logs folder. Attach the required files to an email using the incident number as the subject line.
D. Open an incident report with BlackBerry and request a onetime key to allow retrieval of the required logs using the BB10 browser connected to the BlackBerry Log Submission Site

Question 2

Where on the BlackBerry should an end user be directed to learn the different swipe gestures?

A. The Hub
B. About Menu in Device Settings
C. Learn How Menu items in Setup
D. Language and Input in Device Settings

Question 3

Direct access to demos of the swipe gestures can be done through which one of the following?

A. Options
B. Settings
C. Help
D. Setup

Question 4

Which of the following is an essential aid to investigate a problem experienced on a BlackBerry 10 (BB10) smartphone when being reported to BlackBerry?

A. The location of the device
B. The time of occurrence and the device logs
C. Playbook
D. BlackBerry Device Service (BDS) server name

Question 5

A user who does not have Roaming services would like to get data while travelling at no cost. What service needs to be enabled to access Hot Spots?

A. International Roaming
B. Cellular connection
C. Wi-Fi
D. Bluetooth

Solutions: