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Microsoft AB-210 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Qualify and prioritize leads by using AI | 15-20% | - Automate lead routing and prioritization - Implement Sales Qualification Agent - Configure lead qualification processes - Fine-tune predictive lead scoring models |
| Extend and enhance sales solutions with AI | 10-15% | - Configure reporting and visualization - Monitor and optimize AI performance - Implement collaboration features - Deploy and manage AI agents |
| Optimize AI-driven sales workflows and insights | 20-25% | - Implement predictive scoring and relationship intelligence - Set up conversational intelligence - Configure Sales accelerator and work distribution - Configure Copilot for Sales |
| Develop deals by using intelligent opportunity research | 25-30% | - Use AI for opportunity research and insights - Configure forecasting and goal management - Optimize opportunity management workflows - Deploy and configure Sales Close Agent |
| Configure Dynamics 365 Sales core features for AI | 15-20% | - Set up core sales entities and relationships - Integrate Microsoft Power Platform components - Design and configure sales data model - Configure security and access for AI features |
Microsoft Accelerating Sales Pipelines with AI in Dynamics 365 Sample Questions:
A seller asks Copilot to prepare for an upcoming customer meeting. The customer has multiple open opportunities, recent emails, and support cases. What should Copilot primarily generate?
- A. A commission calculation
- B. A forecast approval request
- C. A meeting preparation summary
- D. A duplicate account report
Correct Answer: C 🗳️
Explanation: Only visible for PassCollection members. You can sign-up / login (it's free).
Hotspot Question
A sales manager wants to set up goals for all salespeople. The goal measurement is based on the total outgoing calls finished each year. The goals for the fiscal year are based on a calendar year, January-December.
You need to create the rollup query for the goal metrics.
Which option should you select? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Correct Answer:
Explanation:
The correct date field is Actual End because the goal is based on calls that are finished during the calendar year. For the Phone Call table, Microsoft defines Actual End as the actual end date and time of the phone call, which is the proper date to evaluate whether the completed call falls within the January-December goal period.
The correct rollup field is Actual (Integer) because the goal measures the number of outgoing calls, not revenue or another money-based amount. Microsoft's goal metric guidance explains that goal metrics can use count/integer values, and specifically gives sales calls made by a salesperson as an example of an integer goal metric. The actual integer field represents the achieved count as of the latest rollup calculation.
The correct source record type status is Made because the requirement is for outgoing calls that were completed. Microsoft's Phone Call status reason options include Open, Made, Canceled, and Received; "Made" represents completed outgoing phone calls, while "Received" represents completed incoming calls. Therefore, the rollup must count Phone Call records with status Made, using Actual End as the date boundary and Actual (Integer) as the accumulated value.
A company wants sellers to add products to opportunities and ensure the deal value is automatically calculated.
Sales managers report that when adding products from the product catalog to Opportunities, the Price Per Unit remains at zero. This results in incorrect total calculations.
You need to ensure the estimated revenue on opportunities is correct.
Which action should you perform?
- A. Select a valid price list on the opportunity and verify that the product has a matching price list item for the selected unit.
- B. Create a discount list and attach it to the price list item.
- C. Set the Opportunity Revenue to User Provided.
- D. Ensure the opportunity currency matches the currency used by the price list items for the products being added.
Correct Answer: A 🗳️
Explanation: Only visible for PassCollection members. You can sign-up / login (it's free).
You are configuring Copilot capabilities in Dynamics 365 Sales for a company.
After enabling Copilot, sellers report that the summary insight banner on Opportunities, Leads, and Accounts is missing key business context and history.
You need to ensure that the missing information is displayed.
Which action should you perform?
- A. Configure the opportunity pipeline view settings.
- B. Configure table auditing.
- C. Configure predictive scoring.
- D. Enable AI insight cards in the Power Platform environment.
Correct Answer: B 🗳️
Explanation: Only visible for PassCollection members. You can sign-up / login (it's free).
A seller asks Copilot to identify important customer concerns discussed across multiple emails before preparing a proposal. Which capability should be used?
- A. Goal Management
- B. Duplicate detection
- C. Forecast recalculation
- D. Conversation summarization
Correct Answer: D 🗳️
Explanation: Only visible for PassCollection members. You can sign-up / login (it's free).
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