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Apple OS X v10.8 Troubleshooting Sample Questions:

1. Which of the following is a valid choice in OS X Mountain Lion Security & Privacy settings for "Allow applications downloading from:"

A) Mac App Store and CDs & DVDs
B) CDs & DVDs
C) Apple Software only
D) Mac App Store and identified developers

2. Apple recommends the ________ volume format when setting up a Mac's hard disk for normal use.

A) Mac OS Extended (Journaled)
B) Mac OS Extended
C) MS-NT File System
D) ExFat

3. Debra has purchased a new MacBook Pro. She set the Mac up without transferring any of her personal data. A few days later she realized she needs the contents of her previous machine's Users folder. How can she easily obtain the data from the older Macbook Air?

A) Startup in OS X Recovery to open Migration Assistant.
B) Migration Assistant is stored in the Utilities folder and can be opened at any time.
C) The customer should startup from OS X Recovery, then erase the disk and reinstall OS X Mountain Lion to start over and transfer their data.
D) The customer will have to purchase Migration Assistant at the Mac App Store.

4. If a customer's system has the minimum RAM necessary to use OS X Lion (2 GB), he will have enough RAM to install OS X Mountain Lion. True or False

A) True
B) False

5. A technician suspects that an application's preference file is causing the app to crash at launch.
Which of the following techniques would be best to confirm the issue?

A) Startup from OS X Recovery, open Disk Utility and repair the startup disk.
B) Delete the application, reinstall it, then try launching it again.
C) Use "Go to Folder..." or press the Option key to access the user library, move the suspected preference file to the desktop and then try launching the application.
D) Use a Time Machine backup to restore the entire User folder.

Solutions: