One package, every platform. The online test engine includes all the functions of the PC software and runs on Windows, Mac, Android, and iOS, so the 68 practice questions for the 7497X exam at PassCollection follow you from desk to phone to tablet. In 2026, study tools should fit your devices — not the other way around.
Avaya 7497X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Oceana™ Solution Support Exam |
| Exam Number: | 7497X |
| Related Certifications: | Avaya Certified Support Specialist (ACSS) |
| Certificate Validity Period: | Retired – no longer current |
| Exam Format: | Multiple choice |
| Real Exam Qty: | 67–68 |
| Available Languages: | English |
| Exam Duration: | 105 (typical, historical) |
| Exam Price: | Information not officially published |
| Passing Score: | ≈80% (vendor suggested practice-based estimate) |
| Sample Questions: |  |
| Exam Way: | Onsite/Proctored (historically via Avaya approved test center) |
| Pre Condition: | Basic experience with Avaya Oceana® solutions and Avaya Aura® platform recommended |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
Avaya 7497X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Oceana Solution Support Domains | - Analyze and troubleshoot Avaya Aura® components in context of Oceana - Apply knowledge of Oceana solution components, interfaces and interactions - Perform routine maintenance on an Oceana solution (backup/restore, logs) - Use end-to-end tracing for troubleshooting email and chat - Analyze and troubleshoot end-to-end Voice, Email, Webchat, and SMS channels |
7497X Exam Questions and Study Options
Whichever matches your habits — all three are built around the same Avaya Oceana™ Solution Support content. The PDF version suits paper readers: print it out, mark it up, and share pages with a study partner. The PC test engine suits computer-based learners: it simulates the real exam scene, lets you set a time limit like the live 7497X exam, flags your mistakes, and reminds you to re-practice them daily. The online APP includes every software function and runs on Windows, Mac, Android, and iOS. Choose the one you will actually use every day.
The 7497X exam contains 67–68 questions to be completed in 105 (typical, historical) minutes. That pace is exactly what the PC test engine's timed mode trains — set the same limit in practice, and the real clock stops being a surprise.
To pass the 7497X exam you need ≈80% (vendor suggested practice-based estimate), and registration costs Information not officially published. Set against that fee, thorough preparation is the smaller expense by far — and the one most likely to protect the larger one.
The official outline divides the 7497X exam into weighted domains, including:
- Oceana Solution Support Domains ()
The Avaya Oceana™ Solution Support practice questions at PassCollection follow these same objectives, whichever of the three study formats you use.
Yes. We understand that many candidates prefer not to advertise how they prepare. PassCollection runs a strict information protection system: your personal details and your 7497X exam purchase are kept secret and safe, and never disclosed to any third party. You can order the Avaya Oceana™ Solution Support materials with complete peace of mind.
Basic experience with Avaya Oceana® solutions and Avaya Aura® platform recommended
The 7497X exam is the official assessment behind the Avaya Oceana™ Solution Support certification from Avaya. Many IT professionals pursue it as a step toward leadership roles, because the credential verifies practical command of the published objectives. Solid preparation — not luck — is what carries candidates through it.
Avaya Oceana™ Solution Support Sample Questions:
Under the Avaya Aura Experience Portal Oceana Sample Application variable configuration settings, what is the significance of the backup SIP address in case of a failure in Avaya Oceana?
- A. It can be set to a Routing VDN number.
- B. It can be set to an alternative Ingress VDN number when the standard Ingress VDN is unavailable.
- C. It can be set to a RONA VDN number.
- D. It can be set to a Default VDN number to be used when Avaya Oceana is unavailable.
Correct Answer: D 🗳️
An administrator logs in to ED admin console to check the current interactions status and finds an ED instance with Event Type "ROUTE_CONTACT_SMS".
How is the event type mapped to the SMS channel In Avaya Oceana?
- A. The Event Type is mapped to the workflow name, which is configured in SMS Configuration through the Omni channel administration utility.
- B. The Event Type is mapped to the route point, which is configured in SMS Configuration through the Omni channel administration utility.
- C. The Event Type Is mapped to the SMS snap in name, which is configured in SMS Configuration through the Omni channel administration utility.
- D. The Event Type is mapped to the tag, which is configured in SMS Configuration through the Omni channel administration utility.
Correct Answer: D 🗳️
Given the following CSC attribute string:
What is the significance of CM7 in the CSC communication manager list?
- A. It should match the Communication Manage FQDN.
- B. It should match the Communication Manager IP address.
- C. It should match the Communication Manager host name.
- D. It should match the Switch Connection Name in the AES server.
Correct Answer: D 🗳️
Which statement describes the function of the Context Store Snap-in?
- A. It is an agent selection component based on attribute matching across all channels.
- B. It is an engine for tracking and maintaining the end-to-end context of customer Interactions,
- C. It is an enterprise workflow model to orchestrate the omni-channel interaction flow.
- D. It is a normalized model for all resources and interactions that provides states for resources and interactions.
Correct Answer: A 🗳️
A customer is running an Avaya Oceana solution and a technical engineer is troubleshooting an operational issue. Many components are logging errors showing that they cannot connect to Unified Collaboration Module (UCM).
Which three actions will help to verify the current deployed state of UCM In the solution?
(Choose three.)
- A. Look at the Event Log in System Manager.
- B. Run deploy-service -lv on the Breeze server.
- C. Check the service install status on cluster Administrator page in SMGR.
- D. Check the status of duster 1 in SMGR.
- E. Look at the Oceana Monitor page.
Correct Answer: B,C,E 🗳️
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