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Avaya Oceana® Solution Support Sample Questions:

1. Which two statements describe what the Engagement Designer (ED) does while it is processing an Incoming Interaction from a chat contact? (Choose two.)

A) ED workflow requests chat attributes for the Context Id from C Store.
B) ED sends a resource request to WA with chat attributes for a suitable agent.
C) ED sends a "create new contact" request to OCP snap-in.
D) ED sends a resource request to CS with chat attributes for a suitable agent.
E) ED sends a resource request to WA and invites the agent to a chat room.

2. A customer is running an Avaya Oceana solution and a technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana, It is not delivered to the available agents. During the isolation the engineer finds that the ED Work Flow Instance is not created inside Engagement Designer.
What should be analyzed from Avaya Oceana to check the incoming calls to Avaya Oceana from the Avaya Aura stack?

A) UCM-PU
B) UCMServices
C) CallServerConnector
D) UCMDataCollector

3. To take a backup of the Intersystem cache database, which application file must run from the Install directory of Omni channel Windows Multimedia Server?

A) \Avaya\Oceana\Oceana\Backup And Restore\OmnichannelBackup.exe
B) \Avaya\Oceana\Oceana\Backup And Restore\CacheDatabaseBkp.exe
C) \Avaya\Oceana\Oceana\Backup And Restore\Backup and Restore.exe
D) \Avaya\Oceana\Oceana\Backup And Restore\Backup.exe

4. If not using Security Assertion Markup Language (SAML) authentication in the deployed solution which statement regarding the Avaya Oceana Agent/Supervisor Login is correct?

A) Avaya Oceana Workspaces does not require LDAP Authentication while logging in.
B) Avaya Oceana Workspaces relies on CM for authentication and authorization.
C) Avaya Oceana Workspaces does not require UAC authorization while logging in.
D) Avaya Oceana Workspaces requires LDAP Authentication while logging in.

5. Which statement about Avaya Oceana CSC and ACS integration is true?

A) CSC uses AES to control and monitor Session Manager voice calls and resources.
B) CSC is implemented as a DMCC application to manage the messaging between Communication Manager Events and Avaya Oceana through AES.
C) CSC is implemented as a TSAPI application to manage the messaging between Communication Manager Events and Avaya Oceana through AES.
D) CSC communicates with Communication Manager through the DLG Interface in the AES.

Solutions: