Exam Topics for Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation Exam
The following are discussed in AVAYA 7392x exam dumps:
- Describe the Avaya Aura Call Center Elite features of the Avaya Aura Communication Manager
- Create and test call vectors
- Demonstrate how to perform an initial call center configuration
- Administer a dial plan, feature-related system parameters, hunt groups, agents, announcements, and music souces
- Describe Avaya's call center applications used with Avaya Aura Call Center Elite
- Review primary call center components, concepts, and terms
Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/22174
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Are you interested in shaping your Avaya Aura Call Center Elite skills? Then accomplish the Avaya 7392X exam and demonstrate your expertise in handling relevant tasks associated with the management of voice work items. For you to further know this test, we’ve gathered all key aspects that you need to be aware of, from the test details to core objectives to recommended training resources.
Avaya 7392X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Call Vectors & Variable Vectors | 25% | - Advanced vector variables and commands - Basic call vector design and configuration - Testing and troubleshooting vector flows |
| Topic 2: Media Server & Announcements | 15% | - Music-on-hold configuration - Announcement management and verification - Avaya Aura Media Server setup |
| Topic 3: Dial Plan & Call Routing | 20% | - Network routing and multi-site call handling - Hunt groups, agent login, and call distribution - VDN configuration and override settings |
| Topic 4: Administration, Integration & Troubleshooting | 25% | - System administration and maintenance - Monitoring, reporting, and fault resolution - Integration with other Avaya Aura components |
| Topic 5: System Architecture & Overview | 15% | - Communication Manager licensing and feature activation - Avaya Aura Call Center Elite architecture - Deployment models and system components |






