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Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. You are reaching out to a prospective customer to discuss Avaya IX TM Workforce Engagement Select.
Who should you reach out to as the primary decisionmakers? (Select two.)

A) Quality assurance managers and supervisors
B) Contact Center agents
C) Director of IT
D) Contact Center directors and managers

2. What features does Avaya Call Reporting provide, which Media Manager does not? (Select three.)

A) Basic call recording
B) Integrated video capture for agents and callers
C) Complete and searchable call data
D) Customizable reporting
E) Real-time agent wallboards and dashboards

3. A prospective customer contact says, "We're in growth mode. Our only priority is things that help us bring service to new markets."
Which of the following attributes will be the focus of your proposal?

A) Simple
B) Resilient
C) Scalable
D) Modular
E) Secure

4. Before you can ask any questions, a prospective customer contact says, "Look, my job is to replace an obsolete phone system for the least possible cost."
Which of the following feature sets will your proposal emphasize?

A) Productivity
B) Savings
C) Call Handling
D) Multi-channel
E) Mobility

Solutions: