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Avaya 37820X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Avaya Midsize Solution Portfolio | 20% | - Scalability and resiliency options - Deployment models: on-premise, hybrid, cloud - IP Office platform architecture and features - Licensing models and options |
| Topic 2: Solution Sizing and Bill of Materials | 15% | - System sizing and capacity planning - Hardware and software component selection - Licensing requirements and calculation - Complete bill of materials preparation |
| Topic 3: Implementation & Migration Planning | 5% | - Deployment strategies and rollout planning - Post-deployment validation and support - Migration approaches and risk mitigation |
| Topic 4: Unified Communications & Collaboration Design | 15% | - Mobility and remote worker solutions - Conferencing and collaboration applications - Integration with third-party systems - Voicemail and unified messaging design |
| Topic 5: Customer Business Requirements Analysis | 15% | - Analyze user and site communication needs - Identify business objectives and drivers - Determine collaboration and mobility requirements |
| Topic 6: Contact Center & Customer Experience Solutions | 10% | - Contact Center Select architecture - Customer engagement design principles - Agent, supervisor, and reporting features |
| Topic 7: Networking and Infrastructure Design | 20% | - LAN/WAN design and considerations - Security, survivability, and redundancy - VoIP and unified communications network design - QoS planning and bandwidth requirements |
Avaya Midsize Solution Design Sample Questions:
Current trends in the midsize segment can be grouped into four areas: IT (Information Technology), collaboration and engagement, workforce, and cloud communications.
In the area of cloud communications, which characteristic is associated with midsize businesses?
- A. They Improve and extend the mobile infrastructure.
- B. They decrease solution complexity by reducing features.
- C. They can shift to cloud storage for data and Information.
- D. They will gain greater flexibility.
Correct Answer: D 🗳️
Currently a customer has an IP500 V2 Preferred Edition deployment with SIP trunks at their office, but they plan to have 10 employees for tech support to work remotely within the next month. All 10 employees must be able to access their extension simultaneously. They ask you If the IP Office has built-in functionality for this and whether that Is sufficient from a security perspective.
Which solution would satisfy the customer's need for remote employees and security, and which additional licensing (if any) is required?
- A. An SBCE Is recommended and deployed with the IP Office. The customer also needs 10 Standard Licenses for the remote workers.
- B. The IP Office has a built-in SBC, and it is sufficient for security. The customer also needs 10 Teleworker licenses.
- C. The IP Office has a built-in SBC and firewall and It is sufficient for security. The customer also needs
10 Teleworker licenses, - D. An SBCE is recommended and deployed with the IP Office. The customer also needs 10 Standard and Advanced Licenses for the remote workers.
Correct Answer: A 🗳️
Web Traveling.com is using Outlook with an Exchange server. You have proposed that the customer use the Outlook plug-In.
What does this plug-In do for the users at Web Travellng.com?
- A. It adds Avaya IX Workplace Client functionality to the Outlook window.
- B. it adds Outlook access to the one-X Portal desktop.
- C. it adds a subset of one-X Portal functionality to the Outlook window.
- D. It adds Outlook access to the Avaya IX Workplace Client for IP Office.
Correct Answer: B 🗳️
For Avaya Equinox Meetings Online, In addition to capacity differences, which feature Is only offered in the Pro VMR?
- A. Recording and playback
- B. Live broadcast for 750 viewers
- C. Web browser connectivity
- D. Video room systems as participants
Correct Answer: D 🗳️
You are working with a customer to migrate them to an Avaya Midsize solution with IP Office. They have nine existing analog trunks that each cost $40 per month. You want to determine If It would be cost effective to go to digital trunking using a T1/E1 at a cost of $400 per month.
Although the analog monthly line charges are less, what else would need to be taken Into consideration to look at the total cost difference?
- A. Digital trunking requires an SBCE for security.
- B. Digital trunking needs VCM channels and analog trunks do not-
- C. Analog devices, such as a classic fax machine, attached to the IP Office require analog trunks.
- D. The cost for nine analog trunk ports versus a single digital trunk port.
Correct Answer: C 🗳️
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