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Avaya 33820X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Exam 33820X |
| Exam Number: | 33820X |
| Exam Format: | Multiple choice, Scenario-based questions |
| Available Languages: | English |
| Related Certifications: | Avaya Aura Platform Certifications Avaya Aura Call Center Elite Avaya Aura Contact Center |
| Recommended Training: | Avaya Learning |
| Exam Registration: | Avaya Training & Certification Portal |
| Sample Questions: |  |
| Exam Way: | Pearson VUE test center or online proctored exam (availability may vary by region) |
| Pre Condition: | Recommended knowledge of Avaya Aura platform fundamentals, call center concepts, and enterprise telephony architecture. |
Avaya 33820X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Call Center Elite Functionality | - Skill-based routing and queue design - Inbound and outbound call handling - Agent and supervisor features |
| Topic 2: Solution Overview | - Avaya Aura Call Center architecture overview - Elite and Elite Multichannel positioning |
| Topic 3: Integration and Deployment | - CRM and CTI integration - Third-party system interoperability - Deployment models and migration strategies |
| Topic 4: Elite Multichannel Capabilities | - Omnichannel interaction handling (voice, email, chat) - Customer experience design considerations - Digital engagement and routing strategies |
| Topic 5: Core Architecture and Components | - Avaya Aura platform components integration - System scalability and redundancy design - Call routing and ACD fundamentals |
| Topic 6: Operations and Support | - Troubleshooting methodologies - Best practices for ongoing maintenance - Monitoring and reporting tools |
| Topic 7: Solution Design Considerations | - Capacity planning and performance tuning - High availability and disaster recovery design - Security and compliance considerations |
33820X Exam FAQ: Formats, Facts, and Privacy
Whichever matches your habits — all three are built around the same Avaya Aura® Call Center Elite & Elite Multichannel Solution Design content. The PDF version suits paper readers: print it out, mark it up, and share pages with a study partner. The PC test engine suits computer-based learners: it simulates the real exam scene, lets you set a time limit like the live 33820X exam, flags your mistakes, and reminds you to re-practice them daily. The online APP includes every software function and runs on Windows, Mac, Android, and iOS. Choose the one you will actually use every day.
Avaya recommends these training options for candidates:
Official courses build understanding; a daily practice routine with expert-verified answers builds exam-day readiness. The strongest preparation uses both.
The official outline divides the 33820X exam into weighted domains, including:
- Call Center Elite Functionality ()
- Core Architecture and Components ()
- Solution Design Considerations ()
The Avaya Aura® Call Center Elite & Elite Multichannel Solution Design practice questions at PassCollection follow these same objectives, whichever of the three study formats you use.
Yes. We understand that many candidates prefer not to advertise how they prepare. PassCollection runs a strict information protection system: your personal details and your 33820X exam purchase are kept secret and safe, and never disclosed to any third party. You can order the Avaya Aura® Call Center Elite & Elite Multichannel Solution Design materials with complete peace of mind.
Recommended knowledge of Avaya Aura platform fundamentals, call center concepts, and enterprise telephony architecture.
The 33820X exam is the official assessment behind the Avaya Aura® Call Center Elite & Elite Multichannel Solution Design certification from Avaya. Many IT professionals pursue it as a step toward leadership roles, because the credential verifies practical command of the published objectives. Solid preparation — not luck — is what carries candidates through it.
You can register for the 33820X exam through these official channels:
Book your seat only when your timed practice scores say you are ready — the registration fee is better paid once than twice.
Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:
Application Enablement Services (AES) protocols such as TSAPI, JTAPI, and DMCC, no longer need to be purchased separately with which licensing option?
- A. Application Specific Licensing (ASL)
- B. Advanced License (AL)
- C. Enablement Licensing (EL)
- D. Standard License (SL)
Correct Answer: D 🗳️
Which three statements are true for the Avaya Aura® Call Center Elite ordering process? (Choose three.)
- A. It is sold through Direct and Indirect channels.
- B. Call Center Elite includes Business Advocate.
- C. Call Center Elite 8.0 goes to market per the Avaya Global Product Distribution policy.
- D. CC-Elite can be ordered as a standalone for a 3rd party PBX.
- E. Call Center Elite requires CMS.
Correct Answer: A,B,C 🗳️
A customer wants an Avaya Breeze® Snap-in that allows business analysts, non-technical resources and developers the ability to write logical business process flows.
Which Avaya Breeze® Snap-In would you recommend?
- A. Presence Snap-in D)
- B. Enhanced Call Control Snap-in
- C. Engagement Designer Snap-In
- D. Context Store Snap-In
Correct Answer: C 🗳️
Refer to the exhibit.
This exhibit shows an example of the Call Management System (CMS) and Call Center Elite architecture. A customer wants CMS so It can manage their separate business units, departments, or locations from a single reporting point.
How many Automatic Call Distribution (ACD) queues can a single CMS system report on?
- A. 5
- B. 8
- C. 10
- D. 15
Correct Answer: B 🗳️
A customer has provided you with the following solution requirements:
* A 360-degree view of the customer journey across touch points and agent interactions
* Leverage the thin client Interface to reduce costs versus downloading and managing thick clients
* No modifications to the Call Center Elite infrastructure
* Enrich and personalize the customer experience by delivering relevant customer information from multiple sources To enhance their call center solution, which application solution would you recommend to the customer?
- A. Avaya IX™ Workforce Engagement
- B. Avaya Call Management System
- C. Avaya Breeze®
- D. Avaya Workspaces® for Elite
Correct Answer: D 🗳️
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