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Avaya 33160X Exam Syllabus Topics:

Avaya Workforce Engagement Support Certified Sample Questions:

1. To have voice recording with Avaya Contact Recorder Advanced (ACRA), which data source type does Avaya Workforce Engagement require?

A) Phone
B) Dialer
C) CMS
D) Quality

2. Which three statements about the Server Readiness Validator tool are true? (Choose three)

A) It validates partition sizes
B) It validates CA server security certificates
C) It validates operating system setting
D) It creates a report to show any trouble spots
E) It can run under the local systems account

3. Which Avaya Workforce Engagement component can help customers evaluate an agent and increase customer satisfaction?

A) Wfm
B) Coaching
C) eLearning
D) Interactions

4. A rule triggers recording when the supervisor is either Supervisorl or Supervisor2 if the call is placed on hold more than three times and if the entire call is longer tan 20 minutes (1,200 seconds). This id an example of which Recording Rules criteria?

A) Condition
B) Attribute
C) Schedule
D) Rule

5. Happens when the framework installation fails?

A) All installation errors Will appear on the alarms page of Element Manager
B) The installer Will stop and quit from the tool. Once the issue is resolved, the installer Will restart from the beginning of the installation.
C) The installer Will stop but does not quit from the tool. Failed components are tracked to the installer's log file.
D) Errors Will appear in black text in the SR tool.

Solutions: