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HRCI aPHR Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| HR Operations | 22% | - Comply with employment laws and regulations
|
| Learning and Development | 16% | - Support training and development activities
|
| Recruitment and Selection | 22% | - Support recruitment activities
|
| Employee Relations | 22% | - Support employee engagement and retention
|
| Compensation and Benefits | 18% | - Support benefits administration
|
HRCI Associate Professional in Human Resources Sample Questions:
1. Which should trainers match metrics with when training?
Response:
A) Employer expectations
B) Established goals
C) Standardized scores
D) Trainee personalities
2. A statement that describes what the organization does and its customer base is a:
Response:
A) Mission statement
B) Lofty statement
C) Statement of position
D) Vision statement
3. Pete is sensitive about the security of his personal identity information since his credit card has been stolen twice in the past year. He is trying to clear up his credit rating because of the problems with the stolen cards.
Now, he has approached the HR manager at his organization and requested that his Social Security number be removed from all of the company records. He thinks that a mistake could cause him more grief if the Social Security number were to be obtained by thieves.
As the HR professional, what should you do?
Response:
A) There is a need for the company to keep the Social Security number for tax reporting.
B) There is a need for the company to keep the Social Security number for census reporting.
C) The company has no need for the Social Security number but should keep it regardless.
D) The company can and should delete the Social Security number from its records to protect Pete.
4. Emma has never had to manage a union contract before. As the HR manager, she is involved with the grievance-handling process as the third step in the process. At her first meeting with the union steward, the steward began yelling at Emma and telling her what she had to do to satisfy the union in this situation. Emma was stunned.
What should she do?
Response:
A) Emma should call a recess and ask for a management representative to join the meeting with her so she can have some backup in an unpleasant situation.
B) Once the steward has blown off all her steam, Emma should continue the discussion by explaining the employer's position.
C) She has little choice but to sit there and take it. She is the employer's representative, and if she gets upset, it will only make matters worse.
D) Emma should recess the meeting and tell the steward that she will not continue their conversation until the steward can conduct herself in a civil manner.
5. The training specialist at a chain of retail stores is conducting a training evaluation after the new customer service VIP training that took place last quarter.
He is analyzing data from observations, interviews, tests, and surveys to assess whether new skills were successfully transferred to the job by the trainees.
The analysis he is completing is an example of what type of evaluation?
Response:
A) Learning on the job
B) Behavior
C) Reaction
D) Results
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: B |






