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IASPStrategy Planning Professional Exam Sample Questions:

1. Which of the following LEAST contributes to customer value?

A) Enticing customers to participate in surveys
B) Anticipating and adjusting for the psychological cost of the product to the customer
C) Providing customer appreciation
D) Providing a caring customer service

2. How does qualitative information gathered by observation, interviews, or external focus groups inform strategic development?

A) Defines future directions
B) Provides market share information
C) Provides insights on motivation of customers and competitors
D) Confirms competitive positioning

3. When a direct report makes a mistake, the fault belongs to

A) no one.
B) the policies and procedures.
C) the direct report and supervisor.
D) the direct report only.

4. To ensure that departmental plans contribute optimally to corporate-wide strategy, a sound practice is to

A) Create departmental and organization strategic plans at the same time
B) Build departmental plans around organization strategy objectives and initiatives
C) Structure the organization-wide plan to define departmental priorities
D) Create high integrity departmental plans, then integrate them around shared strategic priorities

5. Which of the following BEST represent the macro level factors to include in an environmental scan?

A) Geopolitical, sociocultural, economic, technology, environmental, and industry trends
B) Industry life cycle, demographics, changing profile of current customers, international trends, and events pertaining to the industry
C) Patterns of competition, technology, usage/consumption/service buying patterns, and barriers to exit
D) Regulatory, customer, competitive, labor, and supplier trends

Solutions: