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Pegasystems PEGAPCSA85V1 Exam Syllabus Topics:

Pegasystems Pega Certified System Architect (PCSA) 85V1 Sample Questions:

Question 1

A requirement states: A customer can update an address at any point during case processing by performing the following steps.
1. The customer submits the new address.
2. The application verifies that the address matches postal service requirements.
3. The customer then approves the corrected address. How do you configure this requirement?

A. Add a button to each assignment to present the customer with a form to submit a new address.
B. Add a case-wide optional action to the workflow for the address submission.
C. Add an alternate stage to the case life cycle to change the address.
D. Add a case-wide optional process to the case workflow to perform the address change.

Question 2

An online retailer allows customers to select a courier service for deliveries. The list of available courier services is drawn from a data type sourced in the Pega database. The Fulfillment department wants to allow local warehouse managers to add courier services to mitigate increases in delivery times and remove courier services that fail to meet delivery metrics. Which two options are required to allow local warehouse managers to update courier service records in production? (Choose two.)

A. Delegate the records for the courier service data type.
B. Define an approval process for adding and removing courier services.
C. Create an access group for local warehouse managers.
D. Enable rule checkout for the local warehouse managers.

Question 3

Select each Process Step on the left and drag it to the appropriate Flow Shape on the right.

Question 4

You configure a service level to adjust assignment urgency to 100 when the goal interval lapses.
How does assignment urgency impact the deadline and passed deadline intervals?

A. Urgency value continues to increment as configured.
B. Urgency value remains at 100, but other service level processing continues.
C. Service level processing is halted until the assignment is completed.
D. The user is notified that the maximum urgency has been reached.

Question 5

An organization has two lines of business: selling books for children and reselling college textbooks.
The division selling books for children can use the same basic user interface (Ul) as the division reselling textbooks with the exception of the payment methods.
How do you apply the Situational Layer CakeTM in this scenario?

A. Place the Ul rules in the base layer, and create a parallel base layer for the payments rules.
B. Place the Ul rules in the base layer, and create a new layer for the payment rules for both lines of business.
C. Place the Ul rules in the base layer, and create a new layer for the payment rule for each division.
D. Place the Ul rules and generic payment method rules in the base layer, and create a new layer for the division-specific payment rules.

Solutions: