As part helps disadvantaged child, It works in partnership with local education authorities and health services to supported those children who need it most. The charity has 5 trustees, 27 full-time employees and 33 volunteers.
As what will the volunteers be shown on an organsation model of the charity?

• A. Customer
• B. Supplier
• C. Process
• D. Part of the environment.

A company's electronic content management system was implemented last year, a business analyst has now been brought in to assess the business benefits of the system.
The analyst learnt that the project's business case wasprimarily built around the efficiency that paperless order processing would bring and that the project went well, but the expected business benefit have not all been realized. In the course of an investigation, it was found that the sales team are continuing to out hard copies of customer order.
Which element of POPIT did the project not fully consider?

• A. Organisation
• B. Processes.
• C. Information and Technology
• D. People.

ACOMP buys in and then re-bands electronic products for various markets, including selling on to the selling on to other wholesales. It finds that business processes need to be adapted to new circumstances in multiple markets very quickly. Recently, ACOMP has investigated what might help it adjust its internal processes more quickly.
Which of the following would be MOST useful in helping ACOMP achieve this quick adjustment?

• A. Harmon's organizational model.
• B. Standardised process modeling notation.
• C. The POPIT model.
• D. Value chain analysis.

The CC call center handles telephone enquiries for six logistic and haulage companies. These enquiries range from the potential placement of business contracts through to complaints from individual customers.
The contractual arrangement between CCC and each company stipulates how quickly the phone should the answered (defined as a maximum number of rings) and the maximum number of calls the center will take each hour for the company. CCC also monitors the duration of calls, the actual number of calls per hour answered by each operator and how many calls to be escalated to the next level of support.
Which of the following includes an internal and external performance measure?

• A. Average duration of a call and the actual number of calls answered per hour
• B. Actual number of calls answered per hour and the number of calls escalated
• C. Time taken to answer the phone and the maximum number of calls per hour for the company
• D. Time taken to answer the phone and the average duration of a call

Thomas is the secretary to the managementboard of a large oil company.He is preparing the papers and chasing up the actions from the last board meeting.Board meetings take place quarterly and always include the collation of monthly sales performance figures, an overview of operating costs and a review of market conditions.
As Thomas is pulling the sales figures together, he receives a phone call from the finance director who tells him that recent government changes to the export tax rate will mean that operating costs will need to be amended before they are presented to the board Which type(s) of business event is/are NOT present in this scenario?

• A. Internal and external
• B. Internal
• C. External
• D. Time-based.