Exam MB-240: Microsoft Dynamics 365 Field Service
Candidates for this exam are Microsoft Dynamics 365 Customer Engagement Functional Consultants with Field Service expertise. Candidates are responsible for implementing solutions that manage resources which complete the field service lifecycle.
Candidates implement the field service processes designed in collaboration with internal and external teams. This collaboration includes configuring the default administration areas of the Field Service application, deploying the Connected Field Service (IoT) solution and the mobile application, and implementing any additional customizations needed. Candidates are responsible for the configuration and deployment of the Field Service application in conjunction with the core customer service application.
Candidates must have knowledge of how to configure and customize components of the Field Service application, including configuring services, resources, characteristics, incidents, inventory integration, service agreements, resource scheduling, work orders, service tasks, field service user roles, field service settings, the Connected Field Service (IoT) solution, and configuration of the Field Service Mobile application. Candidates must be familiar with the Microsoft Power Apps-based mobile application. The Xamarin-based mobile application will not be covered on this exam.
Part of the requirements for: Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate
How to study the MB-240: Microsoft Dynamics 365 for Field Service Exam
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What is the duration, language, and format of MB-240: Microsoft Dynamics 365 for Field Service Exam
- Type of Questions: This test format is multiple choice.
- Number of Questions: 40 to 60 questions(Since Microsoft does not publish this information, the number of exam questions may change without notice.)
- language: English, Chinese (Simplified), Chinese (Traditional), French, German, Italian, Japanese, Korean, Portuguese (Brazil), Russian, Spanish, Spanish (Latin America), Turkish
- Passing Score: 700 / 1000
- Length of Examination: 50 mins
Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx
Who should take the MB-240: Microsoft Dynamics 365 for Field Service Exam
The MB-240 Exam certification is an internationally-recognized certification which help to have validation for those professionals who are keen to make their career in 10 domain. Candidates for this exam should be familiar with work order lifecycle, capabilities for billing accounts, requirement groups concepts and the technologies. Candidates should have some hands-on experience with resource scheduling optimization, schedule board implementation dispatch work orders. It is good for these candidates:
- IT Professional
- Fresher
Microsoft MB-240日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configure Field Service (20-25%) | 20-25% | - Set up and configure customer assets - Configure pricing, billing, and cost entities - Configure scheduling configurations and booking setup - Configure Field Service organizations and structures - Implement security roles and field service settings - Set up and configure resource characteristics and skills - Configure work order types and incident types |
| Topic 2: Manage Field Service Mobile Application (10-15%) | 10-15% | - Configure resource and technician mobile experiences - Manage mobile forms and workflows - Configure Field Service Mobile app settings - Handle offline capabilities and synchronization |
| Topic 3: Manage Inventory and Procurement (15-20%) | 15-20% | - Configure warehouse and inventory settings - Configure product inventory and item associations - Handle inventory adjustments and transfers - Manage inventory levels and stock locations - Process purchase orders and returns |
| Topic 4: Manage Work Orders (20-25%) | 20-25% | - Process work order inspections and recommendations - Create and manage work orders - Manage work order reporting and analytics - Handle work order incidents and resolutions - Configure work order lifecycle and statuses - Manage work order products, services, and notes |
| Topic 5: Manage Asset and Connected Field Service (5-10%) | 5-10% | - Implement connected field service scenarios - Configure IoT integrations and alerts - Manage asset IoT connections and monitoring - Process IoT alerts and work order creation |
| Topic 6: Scheduling and Dispatch (20-25%) | 20-25% | - Configure map view and route optimization - Manage scheduling options and requirements - Handle scheduling conflicts and rescheduling - Optimize schedules using resource scheduling optimization - Configure schedule board and board features - Schedule work orders using various methods |
