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EXIN ITIL 4 Foundation Sample Questions:

1. Why should some service requests be fulfilled with no additional approvals?

A) To ensure that information security requirements are met
B) To ensure that spending is properly accounted for
C) To set user expectations for fulfilment times
D) To streamline the fulfilment workflow

2. Which of the following can be used to access service desks?

A) Phone calls
B) All of the above
C) Email
D) Text and social media messaging

3. Which dimension focuses on relationships with other organizations that are involved in the design, development, deployment and delivery of services?

A) Value streams and processes
B) Partners and suppliers
C) Information and technology
D) Organizations and people

4. Which guiding principle recommends consideration of the four dimensions in order to make something as effective and as useful as it needs to be?

A) Optimize and automate
B) Focus on value
C) Start where you are
D) Think and work holistically

5. What is a problem that has been analyzed but has not been resolved?

A) Incident
B) Risk
C) Known error
D) Workaround

Solutions: