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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

1. From the perspective of the service provider, what is the person or group who defines or and agrees their service targets known as?

A) User
B) Administrator
C) Customer
D) Supplier

2. Which process is involved in monitoring an IT service and detecting when the performance drops below acceptable limits?

A) Service asset and configuration management
B) Service catalogue management
C) Problem management
D) Event management

3. Which of the following would NOT be contained in a release policy?

A) Roles and responsibilities for the release
B) Entry and exit criteria of the release into testing
C) Naming and numbering conventions
D) The risk register for the release

4. Service design emphasizes the importance of the "Four Ps". These "Four Ps" include Partners, People, Processes and one other "P". Which of the following is the additional "P"?

A) Profit
B) Preparation
C) Potential
D) Products

5. Which of the following should be considered when designing measurement systems, methods and metrics?
1.The services
2.The architectures
3.The configuration items
4.The processes

A) 2, 3 and 4 only
B) All of the above
C) 1, 3 and 4 only
D) 1, 2 and 3 only

Solutions: