HP HP2-H65 : Selling HP Personal Systems Services 2018

HP2-H65 pass collection

Exam Code: HP2-H65

Exam Name: Selling HP Personal Systems Services 2018

Updated: Aug 10, 2026

Q & A: 36 Questions and Answers

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HP HP2-H65 Exam Syllabus Topics:

SectionObjectives
Topic 1: HP Personal Systems Portfolio Overview- Product positioning and use cases in enterprise and SMB environments
- Desktops, notebooks, workstations, and thin clients
Topic 2: Competitive Differentiation- Security, manageability, and reliability features overview
- HP advantages vs. competing PC vendors
Topic 3: Selling and Value-Based Positioning- Customer needs analysis and solution mapping
- Value proposition of HP personal systems services
Topic 4: HP Services and Support Offerings- Lifecycle services and device protection options
- HP Care Pack services and warranty extensions
Topic 5: Sales Process and Services Attachment- Upselling and cross-selling HP support services
- Integrating services into hardware sales cycles

HP Selling HP Personal Systems Services 2018 Sample Questions:

1. Which tool allows you to check the specifics of the warranty on your customer's purchased hardware?

A) HP Cross Sell Solution
B) HP Cirrus
C) HP Support Center
D) HP Sales Central


2. Which statement is true about a custom service contract compared to a standard service contract?

A) Custom service contracts offer an SLA that is adapted or tailored to the customer's needs while standard service contracts provide a standard SLA.
B) Custom service contracts have only quarterly payment terms; standard service contracts offer installment payment terms.
C) Custom service contracts offer one serial number for HP products; standard contracts offer various serial numbers under multiple subscriptions.
D) Custom service contracts offer the same standard SLAs as other contracts, but their service period duration is much longer than what a standard service contract can offer


3. What does the HP Channel Services Network (HP CSN) portal allow partners to do? (Select three.)

A) receive notifications of your customer's service renewal
B) place an order to purchase an existing quote
C) register services
D) offer installment payment terms based on customer requirements
E) track registered services


4. In addition to using your company's price list, which tool should you use as a reference to get pricing information when no special discount is requested?

A) HP Channel Services Network
B) HP Support Center
C) HP Sales Central
D) HP Care Pack Central


Solutions:

Question # 1
Answer: D
Question # 2
Answer: D
Question # 3
Answer: A,C,E
Question # 4
Answer: B

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