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Salesforce EX-Con-101 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Experience Site Configuration | - Navigation and structure configuration - Site creation and setup - Templates and branding |
| Collaboration and Engagement | - Case management in Experience Cloud - Chatter and community engagement features |
| Experience Personalization | - Salesforce CMS integration - Content personalization strategies - Audience targeting and segmentation |
| Analytics and Optimization | - Experience Cloud reporting and dashboards - Adoption and performance metrics |
| Experience Cloud Fundamentals | - Experience Cloud licensing and capabilities - Use cases and business value of Experience Cloud |
| Security and Access | - Sharing models and data visibility - Profiles, permission sets, and roles in Experience Cloud - User authentication and login methods |
Salesforce Certified Experience Cloud Consultant Sample Questions:
Which three topic types can be used in an Aura site?
Choose 3 answers
- A. Deleted Topic
- B. Navigational Topic
- C. Content Topic
- D. Featured Topic
- E. Standard Topic
Correct Answer: B,D,E 🗳️
Explanation: Only visible for PassCollection members. You can sign-up / login (it's free).
No More Homelessness (NMH) and DreamHouse Realty (DR)are working to provide free housing to low- income seniors. Social workers at NMH need to access records owned by realtors at DR.
What should the Experience Cloud consultant recommend for record sharing?
- A. Sharing Rule
- B. Super User
- C. Sharing Set
- D. Role Hierarchy
Correct Answer: A 🗳️
Explanation: Only visible for PassCollection members. You can sign-up / login (it's free).
What is the most efficient way that a Salesforce Admin can create a single Experience Cloud Site user from a Contact?
- A. Enable the Account as a Customer Account so all Contacts in that Account become Customer users.
- B. Email the Contact a link to the Self-Registration page for the site.
- C. Use Data Loader to add the Contact in Salesforce as a Customer user.
- D. Enable the Contact in Salesforce as a Customer user.
Correct Answer: D 🗳️
Explanation: Only visible for PassCollection members. You can sign-up / login (it's free).
Northern Trail Qutfitters has a network of resellers who are Partner Community users. One of the resellers has requested that their parent company get View access to cases created by their childcompanies.
Which functionality will meet the requirement best?
- A. Configure an External Account Hierarchy.
- B. Move users who need case access to a higher level in the Role Hierarchy.
- C. Create a Sharing Set for the Account.
- D. Manually share cases.
Correct Answer: A 🗳️
Explanation: Only visible for PassCollection members. You can sign-up / login (it's free).
Northern Trail Outfitters has an Experience Cloud site using the Customer Service template. They have noticed that many questions take a long time to receive a response or go completely unanswered.
Which functionality would allow questions to get internal visibility?
- A. Enable Escalate to Case.
- B. Create moderators for each topic.
- C. Limit the number of questions posted per day.
- D. Tell users to submit a case for unanswered questions.
Correct Answer: A 🗳️
Explanation: Only visible for PassCollection members. You can sign-up / login (it's free).
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