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SAP C-C4C14-1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. How do you restrict the completion of the main ticket when the related sub ticket are still open?

A) By enabling scoping questions
B) By creating a user defined ticket status
C) By creating workflowrule
D) By Activating fine tuning activities

2. You enable e-mail integration with SAP Cloud for Customer service request management. Which types of customers are supported for the email channels? Note: There are 2 correct answers to this question.

A) Individual customers
B) Parents
C) Accounts
D) Competitors

3. What is the difference between a business user and an employee? Note: There are 2 correct answers to this question.

A) Business users can be created using the data migration template; employees cannot
B) Business users can be assigned access rights and business roles; employees cannot
C) Employees need to be assigned directly to the organizational structure; business users fo not
D) Employees can be assigned access rights and business roles: business users cannot

4. For registered products, counter readings are recorded in which of the following facets?

A) Measurement
B) Measurement logs
C) Maintenance plans
D) Items

5. What is the correct sequence of steps for the automatic service level agreement (SLA) evaluation process when creating tickets?

A) 1. Analyze Incident Categories
2. Determine Service Categories
3. Determine Key Dates
4. Determine SLA
B) 1. Determine Service Categories
2. Analyze incident categories
3. Determine SLA
4. Determine Key Dates
C) 1. Determine Service Category
2. Analyze Incident Categories
3. Determine Key Dates
4. Determine SLA
D) 1. Analyze incident categories
2. Determine Service Categories
3. Determine SLA
4. Determine Key Dates

Solutions: